How You Can Win at Social Customer Care

July 02, 2020 | By:

What business isn’t using social media to connect with customers nowadays? If you aren’t, now is the perfect time to do so with all the crazy things happening in our world today. In Dan Gingiss’ book, Winning at Social Customer Care, he outlines a couple of things you need to consider when hiring someone to… Read Full Article

How to Stop Losing Your Customers

July 01, 2020 | By:

1.     Feature Article   How to Stop Losing Your Customers By John DiJulius, Chief Revolution Officer One of the most frustrating pain points for customers is dealing with businesses that are paranoid of customers taking advantage of them. This leads to a significant amount of time spent by companies creating and enforcing policy versus creating… Read Full Article

010: Becoming a Virtuoso with Mike Rayburn

July 01, 2020 | By:

Dave Murray talks with Mike Rayburn – a guitar virtuoso, a wonderful comedian, and an awesome motivational speaker. Combine these three amazing talents and what you get is a keynote artist. Mike is a Hall of Fame speaker. He has given two TEDx Talks and has headlined at Carnegie Hall as a musician. Instead of… Read Full Article

Do You Know How to Cure Your Zoom Fatigue?

June 30, 2020 | By:

Find out how to prevent Zoom fatigue and be the most productive version of yourself while immersed in a new work from home lifestyle. Throughout the past months, comments of “Zoom fatigue” have been mentioned in my client (Zoom) meetings, on social media, with co-workers, and in casual conversation with friends and family. I am… Read Full Article

The Guide to a World-Class Customer Service Experience

June 25, 2020 | By:

There is no ribbon-cutting ceremony to be world-class.  It’s not some level you need to get to in two or three years – otherwise, it’s going to be a painful three-year journey.  Instead, it’s a decision to do world-class things, to act world-class, and to be world-class.  But how do you teach world-class customer service… Read Full Article