How to Create a Customer Experience Journey that will Produce Amazing Results

January 13, 2021 | By:

5 Quick Tips to Help you Make Price Irrelevant 1) Feature Story How to Create your Customer Experience Cycle that will Produce Amazing Results By Dave Murray Nothing will have a bigger impact on elevating your customer service company-wide than developing your Customer Experience Cycle (CEC). The vast majority of businesses suffer from inconsistencies in… Read Full Article


032: What it Takes to Be a Revolutionary

January 13, 2021 | By:

Chief Revolution Officer and best-selling author John DiJulius shares What it takes to be a Revolutionary.  In order to be a Revolutionary, you need to: Never say or accept “I gave my best”  Understand the Reality Distortion Field Ask yourself ‘What belief system needs to be changed in your world’? Understand the mindset of a… Read Full Article


How to Create an Emotional Connection in a Digital World / The Most Remarkable Customer Service Story I have ever Heard

January 06, 2021 | By:

How to Create an Emotional Connection in a Digital World   When is the best time to invest in your customer experience? 18 months ago. When is the second-best time?—NOW! Now is the time to make your organization’s customer experience your single biggest competitive advantage.    You and your company are either an expense that… Read Full Article


How to Be The Brand EMPLOYEES Can’t Live Without

December 24, 2020 | By:

A lot of companies talk all the time about how they can be the brand CUSTOMERS can’t live without. But one of the cornerstones of world-class customer experience is to be the brand EMPLOYEES can’t live without – because happy employees make happy customers. In order to be the brand EMPLOYEES can’t live without, you… Read Full Article


How to Be The Brand Customers Can’t Live Without

December 17, 2020 | By:

Today, we’ve been forced into a virtual world that adds to these unintended consequences of a relationship deficit.  As we’ve been forced to practice social distancing, people have realized how much they crave human connection. Not being able to dine with friends, see family members, or interact with coworkers has put a strain on the… Read Full Article