Do you know your maid’s name?

April 18, 2013 | By: John DiJulius

Ultimate Service Aptitude Test – I recently came across a great way to test if a person has that service DNA, which can be used on interviews as well as just in life by asking them if they can tell you the first name of the janitor at their school, or landscaper, or housekeeper at… Read Full Article

No Problem is Big Problem

April 11, 2013 | By: John DiJulius

LA restaurant tweets Customer’s names that are no shows – The Beverly Hills restaurant is now publicly shaming people who “no-show” reservations by tweeting and Facebooking the names of offending Customers. Red Medicine tweeted the full names of people who failed to show for their reservation. “Hi Kyle Anderson (323), I hope you enjoyed your… Read Full Article

OnStar: Baby Locked In Car

April 11, 2013 | By: John DiJulius

OnStar doesn’t help a non-subscriber who locked baby in car – A Customer had a vehicle with General Motors’ OnStar system that provides emergency and roadside assistance; however, this Customer decided not to continue to subscribe to the service. Then she accidentally locked her purse, car keys, and her infant daughter, in the car. When… Read Full Article

Spend less on advertising

April 03, 2013 | By: John DiJulius

Spend less on advertising &ndash Research has shown that world-class Customer service organizations spend less on advertising than the rest of their industry. Why? Because they have an unpaid sales force &mdash their existing Customers. See: Smoking Gun blog post Brand Evangelists – Carter Mario Law Firm, specializing in personal injury, has six locations throughout… Read Full Article

Store Charges Customers ‘Just Looking’ Fee

April 03, 2013 | By: John DiJulius

Store Charges Customers ‘Just Looking’ Fee – A store has had it with Customers walking around the store without buying anything. As a result, Redditor Barrett Fox posted a picture of a sign informing shoppers of a new “just looking fee” at a specialty food store in Brisbane, Australia. The fee is $5.00. I can’t… Read Full Article