I really appreciate John speaking to us the night of the awards dinner. I really like his white cape idea and think Sport Clips could take that idea with a red cape for 1st timers. At my store, I encourage team members to go beyond the norm in welcoming 1st timers. The thing that stuck with me most was he and others spoke about great service and hold up companies such as the Four Seasons, etc. as examples. As John pointed out, our stylists have never experienced Four Seasons service. I thank John for his time and insight.
- Matt Lewis Area Developer – North Carolina SportClips