The Company Service Aptitude Test [C‑SAT™]
Find your strengths and weaknesses. Take a few minutes to find out where you and your organization stand.
INPUT SECTION: VALUE OF A CUSTOMER
Enter your amounts in fields A, B, C, D, E, F and G (all are required).
How much is spent on one sale?
How many times does he/she buy per year?
How may years will a customer keep buying?
How many additional clients will he/she refer per year?
What percent of referrals become customers (enter 50% as 50)?
How many negative reviews do you have?
How may customers lost per negative review? Businesses risk losing up to 22% of their potential new customers with just one negative review.
OUTPUT SECTION: COST FOR LOSING CUSTOMERS
Fields H, I, J, K and L are dynamically calculated from the input section above.
|H. Gross Sales per Year per Customer:||$|
|I. Total Lifetime Value of a Lost Customer:||$|
|J. Lost Revenue (Yearly Customer Value):||$|
|K. Lost Revenue (Monthly Customer Value):||$|
|L. Lost Revenue (Lifetime Customer Value):||$|