The Company Service Aptitude Test [C‑SAT™]

Find your strengths and weaknesses. Take a few minutes to find out where you and your organization stand.

Cost review calculator

INPUT SECTION: VALUE OF A CUSTOMER

Enter your amounts in fields A, B, C, D, E, F and G (all are required).

How much is spent on one sale?

How many times does he/she buy per year?

How may years will a customer keep buying?

How many additional clients will he/she refer per year?

What percent of referrals become customers (enter 50% as 50)?

How many negative reviews do you have?

How may customers lost per negative review? Businesses risk losing up to 22% of their potential new customers with just one negative review.

OUTPUT SECTION: COST FOR LOSING CUSTOMERS

Fields H, I, J, K and L are dynamically calculated from the input section above.

H. Gross Sales per Year per Customer: $
I. Total Lifetime Value of a Lost Customer: $
J. Lost Revenue (Yearly Customer Value): $
K. Lost Revenue (Monthly Customer Value): $
L. Lost Revenue (Lifetime Customer Value): $