20+ years
500+ organizations
120M+ client revenue
Trusted by customer-obsessed brands worldwide
PROBLEM & STAKE
Your customer experience is great on your best days and unpredictable on the rest.
- “Some customers get white-glove treatment. Others get ‘good enough.’”
- “Locations, departments, and managers all deliver CX their own way.”
- You can’t scale growth when CX changes weekly—and you can’t outrun price without service worth returning for.
THREE PATHS
Three ways we help you build a
consistent, legendary experience
CX & EX Consulting
Hands-on consulting to uncover CX/EX gaps, align leaders, and build a repeatable experience customers and employees feel every day.
CX Executive Academy (CXEA)
12-month certification to master customer experience.
Keynotes with John DiJulius
High-impact talks that turn CX into action.
HOW IT WORKS
Get started in 3 simple steps
CASE STUDY
From Experience to Revenue: Real
Transformation
$40M Growth. Near-Zero Attrition.
About company
Industry: Marketing
Location: United States
“When Enlimited partnered with The DiJulius Group, retention was stuck at 81%. Within four quarters, it climbed to 97%, driving $40M in additional annual revenue.”
Results in 4 months:
97%
customer retention (from 81%)
97%
customer retention (from 81%)
97%
customer retention (from 81%)
$40M Growth. Near-Zero Attrition.
About company
Industry: Marketing
Location: United States
“When Enlimited partnered with The DiJulius Group, retention was stuck at 81%. Within four quarters, it climbed to 97%, driving $40M in additional annual revenue.”
Results in 4 months:
97%
customer retention (from 81%)
97%
customer retention (from 81%)
97%
customer retention (from 81%)
INDUSTRIES WE SERVE
Experienced across your industry.
MIND BEHIND DEJULIUS
We have helped brands like Starbucks and Chick-fil-A turn service into a competitive advantage.
NEW BOOK
Build a culture that your customers can feel.
The Employee Experience Revolution by John R. DiJulius III & David D. Murray, your playbook for building a consistent employee experience that drives customer loyalty.
RESOURCES
Ideas that have shaped how the world’s
best companies think about service
Customer Care Consulting & Workshops
Leadership Training Live and Online
John DiJulius Podcast
Motivational Keynote Presentations
Customer Experience Executive Academy
Employee Experience Executive Academy
WHAT OUR CLIENT SAYS
We just don't talk. We deliver.
Mike Hodges
President, Advance Financial
Systemic Approach
The DiJulius Group provides the systematic approach to improve service, along with the accountability required to implement it.
Mike Hodges
President, Advance Financial
Systemic Approach
The DiJulius Group provides the systematic approach to improve service, along with the accountability required to implement it.
Mike Hodges
President, Advance Financial
Systemic Approach
The DiJulius Group provides the systematic approach to improve service, along with the accountability required to implement it.
Mike Hodges
President, Advance Financial
Systemic Approach
The DiJulius Group provides the systematic approach to improve service, along with the accountability required to implement it.
Mike Hodges
President, Advance Financial
Systemic Approach
The DiJulius Group provides the systematic approach to improve service, along with the accountability required to implement it.
GET CONNECTED
Find out where your customer experience is leaking revenue.
Most companies don’t lose customers in one big momen. They lose them in a dozen small ones. We’ll help you pinpoint where service breaks down across locations, teams, and touchpoints, then prioritize the fixes that protect revenue fastest.
Start growing with
DiJulius today
READY WHEN YOU ARE
Make experience your unfair advantage.
You’ve taken the first step. Now let’s turn inconsistent service into a repeatable standard your customers
recognize, and your team can deliver.