How to Understand the Irreversible Impact of the Pandemic on Business

How to Understand the Irreversible Impact of the Pandemic on Business 

4 Quick Tips to Help you Make Price Irrelevant

1) Feature Story

How to Understand the Irreversible Impact of the Pandemic on Business 

What a year 2020 has been! For the first time in my life, I understand the saying, “What doesn’t kill you, makes you stronger.” We won’t tell our grandkids about Covid, we will tell them about what our life was like before Covid, because it will never be the same. Going forward we will refer to our lives as broken into two time frames: BC (Before Covid)  & AC (After Covid).

Covid is not changing the future; it is accelerating it. The Covid business mortality rate will be significant for the companies that don’t make the adjustment. The traditional ways of doing things like education, medicine, where people choose to live, and office space are not coming back. 

For example, more than 90% of people who contracted Covid were treated and beat the virus without ever going to the hospital or doctor’s office. The future in healthcare is telemedicine.

Young professionals don’t have to relocate and live in booming cities anymore like Silicon Valley, New York, LA, or any of the other traditional hotspots. They can still work for the same companies but live in Omaha or Milwaukee where their family and friends are, and their money will go a lot further.

General office space and company headquarters will never be the same again. Organizations have realized their support teams and call centers can be just as productive virtually. For most employees who are now working from home, it is like they have 25, even 26 hours, in a day due to the lack of commute. 

However, there are and will be negative side effects of being totally virtual, such as virtual fatigue, multi-tasking during meetings, and an extreme reduction in relationships which erodes emotional connections to the brand and purpose.

Google has entered into the education industry and soon companies like Amazon & Apple will also. The pandemic has created a significant shift in the perception of higher learning. Expensive 4-year degrees are losing their luster. Career certification programs are designed to teach foundational skills that can help jobseekers immediately find employment. However, instead of taking years to finish like a traditional university degree, these courses are designed to be completed in 6-12 months. This type of education will become the fastest growing segment in higher education.

 

*Related – Register now for the 2021 Customer Xperience Executive Academy 

2) Highlights from Week 5 of The 2020 Customer Service Revolution

The final week of the 2020 Customer Service Revolution was the perfect combination of incredible speakers to wrap up what was an amazing five weeks. Here were just a few of the takeaways shared:

John DiJulius – What it Truly Takes to be a Revolutionary

“Best message of 2020. Hands down”

  • It all starts with a having a vision of what could be. A true purpose is a vision of how you will make the world a better place. A captivating vision inspires people to become evangelists around a movement.
  • It’s not the great idea that works; it’s the great passion behind it. Every original idea was met with eye rolling and laughing. That is why most are killed long before they can ever become great. If you have a great idea, put on a bulletproof vest and get after it. 
  • First, you need to believe in yourself. Don’t waiver. There will be people who don’t think like you do, don’t have your vision, who cannot comprehend being a visionary.

Ken BlanchardLeading at a High Level

“He was everything I was looking forward to and more”

  • Effective leaders understand that the two elements you focus on are results and human satisfaction.
  • Servant leadership means you turn the pyramid upside down. Every leader works for their people who work for their customers. Customers are at the very top.
  • Employees should give their manager their own report card. 

Jess PischelTricks to Make it Stick

“CX DIVA!!!! Great presentation of topic”

  • 5 ways to make it stick
    1. Include key players early & often
    2. WIIFM
    3. Beta Test
    4. Walk the Talk
    5. Huddle up
  • Co-creation is critical
  • Don’t let employees who aren’t bought in recruit others

Adrienne BankertYour Hidden Superpower is Kindness

“I am speechless—just simply can’t express how valuable her message was. Thank you”

  • Kindness is not a sign of weakness. Be the kind bulldog.
  • Kindness is defined as making others happy by granting their desires/requests.
  • Schedule kindness throughout the day.
  • Use your resources for the benefit of others.

JR HeckmanReimagine

“I love how his song served as the original theme for CS Rev 2020!”

  • The pandemic caused me to write my new single Reimagine.
  • Be the change you want to see, when the world needs something new, let it come from you.

*You can still register & watch the entire 2020 Customer Service Revolution

3) Quote of The Week 

“As a result of our future success, new direction, new habits and relationships formed, 

many of us will look back at 2020 as being one of our best years.”

4) Attend our complimentary CX Coaching Webinar

On Thursday November 5th, 2020, from 3 pm – 4 pm EST, you can attend a complimentary CX Coaching webinar to learn more about what it takes to start a successful CX Coaching business.

We are thrilled to announce our new brand, CX Coaching, powered by The DiJulius Group. CX Coaching provides motivated people with the tools you need to start your own business as a customer experience (CX) expert who guides companies in designing world-class customer experiences. With our step-by-step plan and ongoing support, you’ll save time and resources, have the confidence to transform the businesses you work with, and the freedom to enjoy the rewards. 

In this webinar, you’ll learn:

  • What it takes to become a successful coach and business owner
  • How to find your first clients
  • The formula to follow to ensure your success
  • The benefit a community plays when you’re a solopreneur
  • How to earn six figures your first year
  • Who should apply to become a CX Coach

If you cannot attend the live webinar, you can listen to the replay by registering for it at CX Coaching webinar.

 

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.

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