Learn what your company's service aptitude level is, with free results emailed to you for review.
View specific, company-focused projects aimed to help deliver a world class customer experience.
Stay up to date with regular correspondences from the expert in quality customer service experiences
Gain access to past articles, interviews and seminars, as well as customer service tools from other experts.
THE Authority on World-Class Customer Service
International consultant and best selling author of two books. Works with world class companies like the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more.
John isn't just talking about it, he lives it, as a very successful entrepreneur of two business; John Robert's Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America and The Dijulius Group, a consulting firm focused on changing the world by creating a customer service revolution.
Learn the secrets of customer service that the top companies in the world already know. Take the advantage you need to turn your company's customer experience process into an unforgettable one.