John DiJulius Keynotes

John DiJulius' keynote address is considered "the best of its kind." Having customized presentations not only for Fortune 500 corporations but companies of all sizes and sectors, John is regarded as THE Authority on Providing A World-Class Customer Experience.

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Secret Service™ Keynote John DiJulius has cracked the code and shares dozens of brilliant ideas on how the top customer service companies in every industry consistently exceed their customer & staff expectations. He then customizes back to your organization and gives you a system so you and your team can easily do the same, without reducing productivity. For a unique opportunity to see John LIVE call Denise Thompson at 440-443-0023.

John DiJulius Workshops

The "What's The Secret?" customer experience workshop is a hands-on interactive presentation by John DiJulius. Work through the every day circumstances that surround the client interaction based on the X-Commandments to providing a world-class customer experience.

	What’s The Secret? Workshop™ This workshop covers the X Commandments To providing a World-Class Customer Experience. John shares how the best service organizations execute each of the commandments and then has your management team spend time creating similar systems that fit their organization. This workshop comes in different formats and is designed for your leaders to work together on creating the systems and processes the X-Commandments uphold to deliver World-Class Customer Experiences consistently.
	Customer Experience Cycle Workshop™ After a customized Secret Service Keynote presentation, John puts all the attendees through the world renowned "Customer Experience Cycle."™ Teams from every department will define the critical “Service Defects”™ that need to be avoided; “Non Negotiable Experiential Standards”™ that should be executed consistently; and “Above and Beyond”™ opportunities that exist in each point of contact stage you have with your customers, clients, or patients, thus reducing the wide variation of customer experience delivered. Contact us for details.
	Experiential Tour Workshop™ NEW! This workshop begins with a review of the six components of a customer's experience used to define five star ratings and understanding experiential hospitality. Then you will visit several leading experience providers and compare service defects, standards and above and beyond opportunities. Click here for more info.