Gold Membership: What's The Secret? Webinar Series

The DiJulius Group is proud to introduce a NEW way to receive the best in customer service training. Watch this new series of webinars by THE Authority on customer service John DiJulius. These hour long monthly webinars will cover the X-Commandments to providing a world-class customer experience. Watch, listen and learn how your company can begin its own customer service revolution with these ready to implement strategies. Capture the same systems used by the best customer service companies to make their customers loyal fans.

Secret Service Summit Audio

Last year The DiJulius Group SOLD OUT America's #1 Customer Service Conference in America, a once in a lifetime event, and the summit of the customer service revolution. For those who missed it, we captured the best moments of this event attended by top business leaders from across America...The Secret Service Summit.

Customer Intelligence Post-It Cube

This Post-It Cube designed by John DiJulius is the best reminder of how to have your employees learn two or more things about your clients family, occupation, recreation, and dreams, and really have a relationship. This is the quintessential Secret Service tool for all your employees.

Department of Customer Intelligence All Access Hat

*On backorder

When was the last time you walked into a store and received great service only for wearing this hat? Cause it will happen!

This black, light weight short bill, hat carries is like no other. It carries the "Department of Customer Intelligence" emblem designed specially by The DiJulius Group. This is one of the perfect ways to build team buy-in as you embark on your journe to becoming a world-class customer service revolution. Free shipping with orders of more than 100.

Secret Service

John DiJulius' masterpiece Secret Service embodies a methodology used by only the top organizations in the world. Did you ever wonder how The Ritz-Carlton delivers consistently on their service? Find out what some are calling "the bible of customer service." Soft cover.

Secret Service Orientation

Enjoy John DiJulius' world-renowned Secret Service Keynote. This set of 2 audio CDs plus both books, What's the Secret and Secret Service are the perfect 1st step for you and your team to discover your company's potential. What better way to learn from THE authority on world-class customer service than in the comfort of your own car. Have 5-10 employees? This package is perfect for small businesses.

What's the Secret?

This Amazon best-seller gives you the best customer service insights on becoming a world-class organization. Regardless of industry or size you will learn how to improve the way you deliver customer service guaranteed. Hard cover.

What's The Secret? Business Leader Package

Are in charge of a customer service team? This package is for you!
Start by reading the What's The Secret? book by John DiJulius and use the workbook to quiz and cement your knowledge of the material. Represent the importance of the X-Commandments visually with our NEW poster and keep on learning in the comfort of your car with John's famous Secret Service Keynote LIVE from Tampa Audio CD Set (2.5 hour, 2 CDs).

John DiJulius LIVE Keynote Audio - Tampa

Author of Secret Service, John DiJulius, gives an engaging presentation with customer service tips from his book Secret Service and how it applies to different industries. This is 2.5 hours of entertaining wisdom and real life ideas that can be incorporated easily into your own business. 2 CD set.

John DiJulius LIVE Keynote Video DVD - Dallas

Watch what are top organizations are raving about. John DiJulius delivers a powerful presentation for Goodyear in Dallas Texas.

What's The Secret? Online Interactive Training Program

The top customer experience consulting firm in the nation now brings you the best online customer service training program, used by the top organizations across the world to train thousands of employees to make price irrelevant.