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(Wiley & Sons Publishing)
This book will be the bible of customer service. John DiJulius has definitely “cracked the code” to why a few companies can get thousands of employees to execute superior customer service and many can’t get a department of 15 to do deliver it. It is the culmination of five years of research of what makes the top world class customer service companies, including a ton of data, statistics, and best practices from all industries.
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