John DiJulius Products: DVDs

What's the Secret? Interactive Training DVD

HOW DO YOU GET YOUR EMPLOYEES TO DELIVER A WORLD-CLASS CUSTOMER SERVICE EXPERIENCE TO YOUR CUSTOMERS?

With this customer service training DVD you can learn what's the secret, shared by the best organizations, across industries and regardless of size, that has them consistently excelling at delivering a world-class customer service experience. Learn the X-Commandments from THE authority on customer experience world-renowned best-selling author, keynote speaker, and consultant John DiJulius.

John has answered the question: What’s the Secret? After years of researching the best customer service companies in the world, he has solved the mystery of why companies like Disney can get 50,000 employees to deliver legendary customer service on a regular basis and why some companies or departments can’t get a team of 12 to be consistent.

NOW your team can train with John in the comfort of your own training room.

Building a World-Class Refractive Practice

Shareef Mahdavi and John DiJulius team together to bring the Ten Commandments of World Class Customer Service to your Refractive Practice. Divided into eight modules for use as staff training. Set includes 2 DVDs and 5 Workbooks.

Secret Service: Customer Xperience DVD

This world class training tool shows the difference between an average phone call and an extraordinary experience.

Viewers watch the first half and identify customer service defects and missed opportunities. After comparing their findings to the ones discussed on the video, the second half shows viewers an improved call scenario using 'Secret Service' and Customer Intelligence to go Above & Beyond with the guest. Viewers again have the opportunity to compare their notes to the ones displayed in the training video to identify and understand how to turn an average call into an extraordinary experience.

Cameron Mitchell's DVD: Great People Delivering Genuine Hospitality

with Cameron Mitchell
President, Cameron Mitchell Restaurants

Find out how you can create your own service culture in your organization! Cameron Mitchell Restaurants is a legendary service culture driven organization-they have an entertaining, fun and interactive DVD that helps you learn their secrets and how they use one simple icon to relay a service culture message throughout the company at all levels. Simple, and easy to understand-their Milkshake icon shows how a simple message can strengthen the impact on the entire organization