I have worked for the Ritz-Carlton Hotel Company for 16 years and have always been very proud of the dedication and passion that The Ritz-Carlton service culture is known for. After hearing your presentation, it is obvious why John Robert's Studios are know as the best in your business! John, your service training inspired and motivated every level of the hotel. My sales managers learned about your Guest Recognition Program and your marketing techniques. My wait staff learned the simple ways of creating a WOW for the customer, my housekeepers learned the power of "Always Being Snow White (Positive!)", and my executive team was reminded that simple processes that are driven toward service excellence really do make a difference. Thank you for your inspiration!

- Elizabeth Mullins
General Manager
The Ritz Carlton