John’s energy was amazing. The interactions with the group and with our associates. The content was exactly what we needed. The shared learning from Zappos call was BRILLIANT! Very engaging. Loved It! It was everything our hotel needed to inspire our associates and refresh what it means to take care of a guest and exceed their expectations. The examples used, including FORD, were very relevant. U R the Experience, just a reminder of my role with my associates and our guests. Brilliant speaker, great energy!
2020 Customer Service Revolution Goes Virtual
Customer Service Tips
Serving others is the meaning of why we are alive, not what we do when it is convenient or can come back to benefit ourselves.
Quote of the day