During my Education year, John came to our chapter for a daylong workshop for members and their associates, and later an evening presentation for members and spouses. It was our highest rated event of the year.
Now you and your employees can answer the question "what's the secret to providing a world-class customer experience?" in the comfort of your own training rooms. These Live Video Webinars by John DiJulius are designed after the X-Commandments of World-Class Service and reserved for those who would like the opportunity to ask live questions.
Watch John DiJulius present LIVE, from the Headquarter of the Customer Service Revolution Cleveland Ohio, home to the #1 National Customer Service Conference in the US The Secret Service Summit.
With your registration to the webinar series you'll enter into a draw to win 1 ticket to the Secret Service Summit! Winner will be announced at the conclusion of Episode 3.
Episode 3:
Creating A World-Class Internal Culture.
"According to a Gallup survey, the top three reasons why employees leave
their jobs are:
Lack of faith in the leadership or vision of the company.
Concern with the way management is treating people.
Lack of management support in areas such as performance reviews
and employee development.
The single most important determinant of an individual’s performance
and commitment to stay with an organization is the relationship
the individual has with his or her immediate manager. People leave their
manager far more often than they leave the organization."
Enrollment is NOW open for Episodes 3 & 4 in 2010. Very limited availability.
For groups of 25 employees or more private webinars are customized to your industry, and available upon request. Call David Wagner at 216.470.9612 for more information.
Date and Agenda:
SEPTEMBER 8th, 2010
3-4pm Eastern Time
3-3:05 Intro
3:05-3:35 Presentation
3-3:35-4:00 Q&A
Joining The DimDim Webinar Room:
The easiest way to join the Live Webinar 'virtual' room, is by bookmarking this page. In the event you misplace the email with the link to the 'virtual' room it is always the same:
Keep in mind you'll need a private key to enter this room available after you sign up. Only one email address can be matched against a private key.
DimDim will automatically check your laptop or PC settings and might prompt you to download a Flash Media plug-in for your browser. Without this player you'll not be able to view the Live Webinar. Quality of video and sound can be directly related to your location's internet speed.
This is a LIVE Webinar and you'll need speakers on your laptop or PC to listen to the presentation. John will be presenting for approximately 30 minutes. The Webinar is set up for an hour for the audience to participate in the form of questions. Use this opportunity to ask John about enhancing your company's customer service systems. Questions will ONLY be read from the LIVE Chat room which will open after John presents -around 3:30pm EST.
DimDim works in the 3 most common browsers: Internet Explorer 6,7, or 8, and Mozilla Firefox, and Safari. We strongly suggest watching this 1 minute video to get a 'feel' for the sign in process.
IMPORTANT: The Public Chat Room will open towards the end, and it will be visible by many organizations and many leaders. We ask, please, a degree of professionalism by all attendees when asking Live questions.
Signup Today!
Contact David Wagner at 216.839.1430 x 132 for details.
Contact David Wagner at 216.839.1430 x 132 for details.