"What's the Secret?™" Webinar Series

LIVE Video Webinars by John DiJulius

Now you and your employees can answer the question "what's the secret to providing a world-class customer experience?" in the comfort of your own training rooms. See John DiJulius present LIVE at your next training session for your whole team and learn how to make price irrelevant to your customers. These Live Video Webinars by are designed from the world renowned X-Commandments to providing a World-Class Customer Experience. You can even ask live questions!

Watch John DiJulius present LIVE, from the Headquarter of the Customer Service Revolution Cleveland Ohio, home to the #1 National Customer Service Conference in the US The Secret Service Summit.

"Service Recovery"

From the best-seller "What's The Secret? To Providing A World-Class Customer Experience."

"It is difficult to expect your front-line employees to handle service recovery when they have poor role models. Service Management Group (SMG), headquartered in Kansas City, Missouri, who measures the customer experience for multi-unit businesses, found some startling information when tracking customer complaints for one restaurant client. SMG coded all of the complaint comments into categories and expected to find that most problems would be related to either the food or the service, and that was true.

But the unexpected discovery was that the restaurant managers were the main cause of the very worst problems. These were the situations in which a guest complained about the food or the service, so the manager came to the table. But the manager made the original problem worse by being defensive or unwilling to solve the problem.

One-third of worst problems—the ones where customers called into the company’s headquarters to complain—were about the manager’s failure to resolve the original complaint!"
~John DiJulius

What you get:

In addition to John's LIVE presentation you get:

An audit by John DiJulus of your "customer service aptitude" based on C-SAT results
A 30 minute consultation with DiJulius Group's leading consultant and Managing Partner Ms. Denise thompson
John DiJulius' slide deck used for your presentation
5 autographed copies of John DiJulius' "What's The Secret?" hardcover book
5 "What's The Secret?" bookmarks reiterating the X-Commandments To Providing A World-Class Customer Experience

Tuition:

Very limited availability. Excellent for groups of 10 employees or more. Private webinars are customized to your industry, and available upon request. $2,500 for a 1 hour presentation tailored to your organization which includes the opportunity to ask questions to THE authority on world-class customer experience. Call David Wagner at 440.443.0022 to check availability.

Welcome to the Customer Service Revolution.

Register for your LIVE Webinar Today!

Contact David Wagner at 216.839.1430 x 132 with further questions.

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