How to Tailor your Brand Experience to the Decision Maker – The Woman

August 22, 2018 | By:

The Chief Purchasing Officer Gender defines the way a message is perceived, from sales and service interactions, to marketing, and call center scripting. All of these messages, moments, and service interactions sum up how your customers perceive your overall Brand Experience.   A Tailored Experience For The Decision Maker So why would you want to take… Read Full Article

2018 Customer Service Revolution Conference Speaker, Katie Mares

How to Tailor your Brand Experience to the Decision Maker – The Woman

August 21, 2018 | By:

The Chief Purchasing Officer Gender defines the way a message is perceived, from sales and service interactions, to marketing, and call center scripting. All of these messages, moments, and service interactions sum up how your customers perceive your overall Brand Experience.   A Tailored Experience For The Decision Maker So why would you want to take… Read Full Article

Stressed and Unproductive

You May Not Be As Productive As You Think, But I Can Help

July 02, 2018 | By:

Your brain is a muscle. We exercise this muscle far too much these days; we are “on” 24/7. Did you know you could be more productive if you took breaks and architected your morning routine? You think you’re productive? Think again! Long hours at work increase your risk of heart disease by 40%, making it… Read Full Article

Predicting the Future

Why Wait Until 2020? Your CX Future Is Now!

May 09, 2018 | By:

Every other article or blog that I read has a prediction for 2020 as it pertains to Customer Experience (CX) and expectation. I say, why wait until 2020? In my opinion, if you wait, you’ve lost. I pulled together my favorite 2020 predictions that your organization should start acting upon well before the predicted year…. Read Full Article

HOW To Implement & Execute All Your Great Ideas

October 23, 2017 | By:

Answering the question…. HOW? The most daunting question when implementing a World Class Customer Service Revolution. Most of the time the easiest part of creating an incredible Customer Experience is the workshop and coming up with all the great ideas. But that is just the beginning, maybe 30%. Next you have to create the tools… Read Full Article

How To Influence A Following

May 31, 2017 | By:

“A leader without followers is a person taking a walk” –Unknown This is a quote I live by. Without a group of people passionate about what you want to achieve and willing to go down that path     with you, there is no hope of achieving your vision. After all, we are only human, and one… Read Full Article

Customer Service Vision, a Vision that Has an Impact

April 04, 2017 | By:

Aspirational Purpose is Important, however… Having a solid understanding of why your organization exists and what gets you up every day to serve your internal and external customers is the foundation for any successful leader and organization. It’s important to remember, as Simon Sinek has taught us, “people don’t buy what we do, they buy why… Read Full Article

Take it Personal

February 21, 2017 | By:

By Katie Mares Customer Experience Consultant for The DiJulius Group Technology has made it increasingly difficult for the storefront retailers to create an experience that satisfies their customer’s needs. Think about it for a minute, when you go on line virtually all websites collect data and your shopping behavior from the last visit to the… Read Full Article

The Millennial Generation Lacking Service Aptitude

February 07, 2017 | By:

A Mix Of Generations Our up and coming employees in the work force are Millennials. The current executives and leaders in the work force are Gen X and Baby Boomers. Neither generation fully understands each other, nor do they want to spend the time to do so. It is the current executives and leader’s (Gen… Read Full Article