Brad Dick is a Customer Experience Consultant with over 20 years of Leadership experience. He began working with The DiJulius Group methodology when he implemented it into his Medical Software & IT Company over a decade ago. Brad understands what it takes to become best in industry; as VP of Operations he was responsible for change management and success strategies that elevated his organization to become leaders in the technology arena.  His vast experience in development of the overall VOC vision and strategy, meant working with teams across the organization to link the Customer Voice data to other data sources, driving increased insight and impact for the organization.  You will admire how he geeks out about deep dive analysis, integrating various sources of feedback in his projects, and you will appreciate how equally passionate he is about identifying, training and developing future leaders to view customer centric management as an overall leadership strategy.