Brittni is the Director of Customer and Employee Experience at Advance Financial, where she has worked for the past six years. Having started as a Customer & Employee Affairs Coordinator, she quickly advanced to the management level where she was able to fine tune her skills and refine the Customer and Employee Experience. Brittni graduated from The University of Tennessee-Knoxville, where she earned a Bachelor of Science in Psychology with a minor in Communications while also mentoring young athletes as Head Cheer Instructor of Varsity Brands. In 2018, Brittni took her skills to the next level by earning her Customer eXperience certification from the Customer eXperience Executive Academy.
2018 Customer Service Revolution Highlights
Customer Service Tips
While they may complain about the service defect, they are going to rave about how we handled it.
Quote of the day