Cal DiJulius was born to be a Customer Experience Consultant. He began his career at The DiJulius Group developing partnerships for the Customer Service Revolution, while he completed his MBA at Georgetown University. He garnered additional experience working in the mortgage industry and in a high intensity startup environment, where he was contracted under the Co-Founder of Spotify to implement customer service systems for a new venture in Stockholm, Sweden. He has researched, lived and worked in global environments over the seven years which has given him a unique perspective on culture and customer centricity. Cal has studied Swahili in Kenya, built rainwater harvesting systems in Tanzania, and started a nonprofit in Cleveland, Ohio with his father. He is a dynamic idea generator who will compel you to think critically and creatively in order to build a culture of “yes” within your brand.
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Customer Service Tips
While they may complain about the service defect, they are going to rave about how we handled it.
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