Cal DiJulius was born to be a Customer Experience Consultant. He began his career at The DiJulius Group developing partnerships for the Customer Service Revolution, while he completed his MBA at Georgetown University. He garnered additional experience working in the mortgage industry and in a high intensity startup environment, where he was contracted under the Co-Founder of Spotify to implement customer service systems for a new venture in Stockholm, Sweden. He has researched, lived and worked in global environments over the seven years which has given him a unique perspective on culture and customer centricity. Cal has studied Swahili in Kenya, built rainwater harvesting systems in Tanzania, and started a nonprofit in Cleveland, Ohio with his father. He is a dynamic idea generator who will compel you to think critically and creatively in order to build a culture of “yes” within your brand.
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Customer Service Tips
We are at our best when creating enduring relationships and personal connections. When we are fully engaged, we connect with, laugh with, and uplift the lives of our customers, even if it is just for a few moments, It’s really about human connection.
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