Nicole Paul is a Customer Experience Consultant with The DiJulius Group who previously held the role of Chief Experience Officer. She also serves as Dean of the Customer Experience Executive Academy. She has been an integral part of our team for over a decade, and a passionate advocate for the customer’s experience for 20+ years. She has advised and supported multiple industries from retail, hospitality and government to start-ups and automotive. It’s evident when you work with Nicole that her attention to detail and proactive approach will ensure your team has the tools necessary for success. You can trust Nicole to help improve processes, create employee engagement and develop measurements to guarantee a return on your investment. Nicole also has a visual communications background which gives her trainings added impact.
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Customer Service Tips
It is not your employees’ responsibility to have high service aptitude; it is the company’s to give it to them.
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