Is Gamification Right For Your Company?
February 21, 2013 | By: John DiJulius
Gamification – Being a Customer service/support rep can be one of the toughest jobs in any company. That is why so many different organizations try innovative things to improve these positions. Software companies are a good example. They want to turn Customer support into a game known as gamification. This “game” keeps score of how… Read Full Article
Most Customer-Centric company in the world
February 13, 2013 | By: John DiJulius
To be the most Customer-centric company in the world – I love Amazon.com both as a consultant and Customer of world-class service! They are one of the top 10 Customer service companies in the world. Jeffrey Bezos, Amazon’s founder and CEO, is fanatical about the Customer experience. In an excerpt from my book, What’s the… Read Full Article
The Rules for Providing World-Class Customer Service
February 06, 2013 | By: John DiJulius
Providing world-class customer service means having a set of standards, protocols, and a system. When it comes to customer service, excellence in execution is non-negotiable. Here are the rules in creating a customer-oriented culture. 11 Rules for World Class Customer Service 1. Customer service is a top priority. Customer service is not a one-time event… Read Full Article
TDG Disappoints Raz Chorev
January 16, 2013 | By: John DiJulius
The C in Customer – I was recently reading At Your Service by Frank Eliason and came across the part where he discusses the importance of capitalizing the letter “C” in Customer. Eliason explains how every word you communicate is important. Words, and the way that they are presented, tend to play an important role… Read Full Article
Credit Card Scams
January 09, 2013 | By: John DiJulius
Credit Card Scams – We have all heard about various credit card scams, but have you ever heard of it being done by the credit card company? In coming weeks, several major credit card companies have to return a combined $425 million to consumers, primarily for misleading sales tactics. Another large credit company was already ordered… Read Full Article
