OnStar: Baby Locked In Car
April 11, 2013 | By: John DiJulius
OnStar doesn’t help a non-subscriber who locked baby in car – A Customer had a vehicle with General Motors’ OnStar system that provides emergency and roadside assistance; however, this Customer decided not to continue to subscribe to the service. Then she accidentally locked her purse, car keys, and her infant daughter, in the car. When… Read Full Article
Spend less on advertising
April 03, 2013 | By: John DiJulius
Spend less on advertising &ndash Research has shown that world-class Customer service organizations spend less on advertising than the rest of their industry. Why? Because they have an unpaid sales force &mdash their existing Customers. See: Smoking Gun blog post Brand Evangelists – Carter Mario Law Firm, specializing in personal injury, has six locations throughout… Read Full Article
Store Charges Customers ‘Just Looking’ Fee
April 03, 2013 | By: John DiJulius
Store Charges Customers ‘Just Looking’ Fee – A store has had it with Customers walking around the store without buying anything. As a result, Redditor Barrett Fox posted a picture of a sign informing shoppers of a new “just looking fee” at a specialty food store in Brisbane, Australia. The fee is $5.00. I can’t… Read Full Article
Company Policy Results in Customer’s Death
March 20, 2013 | By: John DiJulius
Company crutch – By now you know my stance on company policy. They are an old paradigm and Customer’s biggest point of frustration. Management creates policies to punish 98% of Customers for what 2% may try to get away with. When company policy went too far – You are not going to believe what you… Read Full Article
