Creating Inspired Moments in each Customer’s day

November 12, 2014 | By:

The following is content taken from John’s soon to be released book The Customer Service Revolution: Overthrow Conventional Business, Inspire Employees, and Change the World (January 2015 Greenleaf Books) Creating the Starbucks Customer Service Vision Statement “Putting our feet in the shoes of the Customers, [we understood] what they were dealing with and [their] anxiety… Read Full Article

World’s friendliest restaurant

September 18, 2014 | By:

Service Wins in any culture

Own every moment

October 01, 2013 | By:

the party bus

Advance Financial revolutionizing the Payday loan industry

September 24, 2013 | By:

In Default – The payday loan industry has one of the worst ethical business reputations going. The industry has been heavily criticized for irresponsible lending, applying outlandish interest rates, charging excessive fees, aggressive debt collection and even occasional fraud. The government has stepped in and put in many radical regulations, and as a result, payday… Read Full Article