Your Guide to Making One on One Employee Meetings Matter

September 10, 2023 | By: Dave Murray

Why One-on-one Meetings Can’t Be Optional Typically, when we are consulting with an organization, two things are happening when it comes to private discussions with direct reports, illustrating why employee one-on-one meetings matter: They are not happening at all. They are not happening well. Meetings Not Happening at All Organizations need to help their leaders… Read Full Article

Amazon Saves you 75 Hours a Year

Amazon Saves you 75 Hours a Year

August 23, 2021 | By: John DiJulius

We are really buying time from Amazon People don’t buy products from Amazon, they buy time. “We offer low prices, vast selection, and fast delivery, but imagine we ignore all of that for the purpose of this estimate and value only one thing: we save customers time,” says Jeff Bezos. “Customers complete 28% of purchases… Read Full Article

Customer Bill of Rights: You Want Customer Loyalty? Be Brilliant at The Basics

May 27, 2021 | By: John DiJulius

Would you ever expect to go to Disney and see a Disney cast member in full uniform who’s on break, chewing tobacco, or spitting on the ground while guests are walking by? Never. And do you know why Disney, Ritz-Carlton, Starbucks, and all of the best customer service companies in the world are so consistent… Read Full Article

How to be a Disney Hangover

How to be a Disney Hangover

September 30, 2020 | By: John DiJulius

1.     Feature Article   How to be a Disney Hangover By John DiJulius, Chief Revolution Officer Who do you Compete with? If you ask employees this question, most will list five companies from their industry that sell exactly what they do. However, in most cases that isn’t your competition at all. Whether you are a… Read Full Article

How to Find Employees Who Fit Your Companys Culture

How to Find Employees Who Fit Your Company’s Culture

September 23, 2020 | By: John DiJulius

1.     Feature Article   How to Find Employees Who Fit Your Company’s Culture By John DiJulius, Chief Revolution Officer One of my more popular articles was The 3 Best Ways To Make Your Interview Process Ungameable. It is so important to select people who are going to align with your core values and company culture…. Read Full Article

How to Make an Inspiring New Employee Orientation Class

How to Make an Inspiring New Employee Orientation Class

September 16, 2020 | By: John DiJulius

1.     Feature Article   How to Make an Inspiring New Employee Orientation Class By John DiJulius, Chief Revolution Officer Early on in my career I had the pleasure of attending the Disney University in Orlando, Florida, where I took Disney’s Approach to People Management course. Where better to learn how to create a world-class culture… Read Full Article

You Will Never Out Sell High Customer Attrition

You Will Never Out-Sell High Customer Attrition

August 19, 2020 | By: John DiJulius

1.     Feature Article   You Will Never Out-Sell High Customer Attrition By John DiJulius, Chief Revolution Officer There is only one thing that I care more about professionally than customer experience and that is the return on experience (ROX). An investment in customer experience is worthless to any company’s C-Suite unless you can demonstrate the… Read Full Article

Why You Need to Be Collecting VOC And CSAT

Why You Need to Be Collecting VOC And CSAT

July 29, 2020 | By: Jess Pischel

1.     Feature Article   Why You Need to Be Collecting VOC and CSAT By Jess Pischel, Customer Experience Consultant There is often some confusion when it comes to Voice of Customer (VOC) and Customer Satisfaction (CSAT). While they are two very different aspects of the customer opinion, the information collected from each are very important…. Read Full Article

How To Get Company Wide Buy in

How to Get Company Wide Buy-In

June 24, 2020 | By: Jess Pischel

1.     Feature Article   How to Get Company Wide Buy-In By Jess Pischel, Customer Experience Consultant When you are making a change or implementing a new project, it is inevitable that you will have some individuals or departments that are resistant to the new plan. That is because people usually do not like change. This… Read Full Article

Blog Title STOP STRUGGLING—HERE IS HOW TO HELP YOUR EMPLOYEES ADAPT TO CHANGE 1

It Is Not About The Caulk

February 27, 2019 | By: John DiJulius

It Is Not About The Caulk I recently was in Las Vegas to speak to a homebuilders association. The night before at the reception, my host was introducing me to their members as the keynote speaker for the next day. One of the members asked me what my topic was. When I told her it… Read Full Article