066: Is it Time for a CXO (Chief Experience Officer)?

Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy, presents a webinar to help you determine if it is time for a CXO (Chief Experience Officer).

You will learn:

  • When it is time to hire/promote a CXO 
  • Where CXOs come from
  • How to prepare and train a CXO
  • How to hire/promote the right CXO
  • What a CXO should be responsible for

Resources mentioned:

The Customer Service Revolution Podcast 

Customer Experience Executive Academy 

Customer Experience Executive Online Academy 

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About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.