The DiJulius Group wants to help as many small businesses get back on their feet as possible during these unprecedented times. We know small businesses typically don’t have the time, manpower or budget to train all their employees on the soft skills they would like them to have. We also know that now is a great time for these businesses to take advantage of the extra down time and use it to train their employees. This way, as they reopen, they can stand out by providing a world-class customer experience that will blow their customers away. Helping them rebuild their businesses and brand identity in their community.
Name of training: My Customer Experience Trainer (My CX Trainer) – Customer Service Training (Video) for Customer Facing Employees That Will Help Them Provide A World-Class Experience.
Just a few of the things your employees will learn:
- The importance of delivering an experience versus just a service
- How to have more empathy and compassion for those they serve
- What they should Never do and Always do when interacting with a customer
- How to build an instant rapport with customers
- Easy ways to go above & beyond for customers
What types of businesses: Independent, non-franchised, single location small businesses, under $5M in annual revenue. (Companies who are not eligible that are over $5M or part of a franchise system can receive a complimentary call with a Customer Experience Consultant)
Interested in receiving free training?
Complete the form below to apply!