DIGITAL DOWNLOAD OF JESS PISCHEL’S PRESENTATION ON BEING BRILLIANT AT THE BASICS BY BUILDING YOUR CUSTOMER EXPERIENCE CYCLE
It will not surprise you that, the most successful companies provide consistent service to their customers in every interaction in every location, no matter what time of day or which manager is on duty. Think of Starbucks; your extra hot, venti, almond milk latte is the same in New York City as it is in San Francisco.
YOUR Customers crave consistency. Regardless of the situation or stage in the customer journey, each interaction should be smooth and effortless. When you attend this session, you will learn how to transform even your mundane interactions into memorable experiences. You will be able to identify the inconsistencies in your business and others. As the end of the session, you will know how to create your nonnegotiable service standards to become the brand customers can’t live without!