DIGITAL DOWNLOAD OF DAVE MURRAY’S PRESENTATION ON WORLD-CLASS INTERNAL CULTURE
One of the biggest mistakes companies can make when they embark on a World Class Customer Service initiative is to skip over their internal culture. All too often, assumptions are made that “everything is ok”, or “our teams are in good shape”. Organizations that are stuck in this mindset have two things working against them: 1) no initiatives are sustainable if departmental leaders (directors, managers, supervisors) are not reinforcing the initiative on the local level, and 2). Managers are very rarely trained how to actually lead their teams. In this session, we will look at ways to identify and create standardized touch-points for all of your leaders to follow. These touch-points are designed to increase engagement and morale, while creating an overall better working atmosphere. Learn how you can start your Internal Culture Revolution!