The Customer Service Revolution


Thank you to our 2018 Sponsors

Interested in becoming a partner? 2019 offerings coming soon! Contact for more information

Direct Opinions is a market research firm that provides customers with insight to support complex business decisions.  Specializing in satisfaction and loyalty measurements for both customer and employee experiences, Direct Opinions’ survey solutions produce strategic value to help our customers identify their competitive advantage and drive profitable growth. Dedicated to delivering actionable insights, we leverage the power of qualitative and quantitative research methods to gather the most impactful information that provides answers, not just data. We help our clients understand specifically what they need to do to grow their business using innovative techniques that connect key insights across organizational silos.

Lessonly is powerfully simple training software that helps teams learn, practice, and do better work. We are used by 1.5 million learners at more than 550 leading companies including Trunk Club, Ibotta, U.S. Cellular, and Zendesk to share knowledge, develop skills, and reinforce best practices. The result is faster onboarding, higher NPS scores, more closed deals, and a superior customer experience.

Hireology’s integrated hiring and retention platform empowers multi-location, owner-operated, and independently owned businesses to build their best teams with confidence. The company equips teams with the skills and technology needed to manage the full employee lifecycle – from hire to retire – in one seamless platform. With focused expertise across several industries – including automotive, education, healthcare, and professional services – more than 3,250 businesses today trust Hireology to help build great teams, lift customer service and drive profitability.

We’ve been in the call center business for over 30 years, and during that time we’ve built up an unsurpassed team of high-quality customer service associates, all rigorously trained to bring results.

Our Sioux Falls location is accompanied by offices in Fargo, ND, North Sioux City, SD and Wichita, KS. The Midwestern workforce obtains great work ethic and clear, friendly speech so our partners feel good about outsourcing all their customer care needs to us, from inbound to outbound support. Visit us at

PeopleMetrics provides Customer Experience Management software and CX expertise to help companies measure, act on and improve the customer experience. Our platform ingests customer feedback from any channel, including surveys and social reviews. We help companies make sense of their CX data through hands-on analytical support and advanced machine learning solutions. For more information, visit

The world is incredible and there are so many amazing opportunities available to a large percentage of kids. Believe in Dreams® is a non-profit organization that fulfill dreams of economically disadvantaged youth who have survived non-medical adversity by providing access to enriching opportunities, connection to community and hope for the future. To learn more about our work please check us out at

We have assembled a complete offering of services to handle all of your business needs. Proforma applies creativity and innovation to your business challenges, from the development of brochures and promotional items to the execution of marketing campaigns and ecommerce solutions, making us the One Source for all your brand marketing and graphic communications needs. Visit us at

Good Karma Broadcasting (GKB) was founded by Craig Karmazin in 1997 with the purchase of three radio stations in Beaver Dam, Wisconsin. Over the years, GKB acquired new ESPN affiliated broadcast and digital assets in Milwaukee, Madison, Cleveland and West Palm Beach, becoming a Best Practices leader within ESPN Audio.

In Cleveland, GKB operates two radio stations: ESPN 850 WKNR and ESPN 1540 KNR2. ESPN Cleveland has more than an audience, it has a fan base. Fans are loyal to the brand as well as their favorite shows, writers, and content. In addition to radio, ESPN Cleveland also hosts 250 events per year including its annual NFL Draft Party, various golf outings, and street team events throughout the Cleveland community.

Studio K Photography: where Photography and Art comes together to create an unforgettable Image.

In the heart of the Laurel Highlands of Pennsylvania, situated on 5,800 secluded mountaintop acres you will find Seven Springs Mountain Resort and Conference Center.  The resort offers 414 hotel rooms, 20+ cabins and chalets and 1,200+ condos and townhouses along with 60,000 square feet of flexible meeting and function space and 14 fabulous Food & Beverage outlets including our world famous Foggy Goggle and Foggy Brews lounges, our award winning fine dining Helen’s Restaurant and the all new Seven/Ten Bistro located next to our bowling alley.

1marketingidea is a social experience marketing agency. We use digital marketing to enhance your brand experience, raise awareness, and drive more customers to your business. Our expertise is on social training and marketing campaigns; website development; and creative design and video editing to improve the clarity and effectiveness of your message. For testimonials visit us at:

Our mission at Sokolin is to bring you the world’s most sought-after wines from impossible-to-find back vintage treasures to exciting new releases, at the lowest prices on the market. For three generations we have delivered unrivaled selection, availability, and low-pricing through an unparalleled level of concierge services to ensure that you have the best experience possible as you grow and manage your collection.

Video Productions is a full service production company providing services from concept to completion. We understand the challenges your business faces and will create a solution using the power of storytelling, drama, music and graphics.



An audience of over 700 Customer service leaders and decision makers, fully invested in providing a world-class experience for their customers, is just one of the reasons why the The Customer Service Revolution is far more than an exhibiting opportunity.

Watch this slideshow and learn how to become a solution provider at the fastest-growing Customer Service Conference in America. The opportunities are endless! Contact to get on the list to receive 2019 packages when available!

The Customer Service Revolution

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