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Here’s how we can help you become an industry leader:

  • Step one- Schedule a callDiscuss your goals, current state, resources available and commitment level with one of our experienced advisors.
  • Step two- Let us customize a plan for youBased on our analysis, your company size, budget and time constraints we’ll determine the best strategy to meet your goals.
  • Step three- Transform your customer experience!

    Whether we consult directly with your team or train your leader(s) to implement our proven framework, you’ll be ready to exceed expectations with a consistent brand experience your customers can’t live without!

    So schedule your call today. And in the meantime, download our free guide: "5 reasons your CX plummets when business skyrockets - and how to fix it." Stop feeling frustrated in your attempts to deliver great service, and become the memorable brand customer can’t live without!

BE THE CUSTOMER EXPERIENCE LEADER IN YOUR INDUSTRY

Become the brand your customers can’t live without

What We Are . . .

A lot of companies struggle with delivering a great experience consistently. The DiJulius Group has developed a customizable framework to help solve that struggle.

At The DiJulius Group, we know that you want to be an industry leader.

In order to do that, you need to provide a consistently great brand experience for your customers, employees, vendors, and community.  The problem is, expectations are higher than ever and one negative review can permanently ruin your reputation.

Striving for happy customers and 5-Star reviews while balancing these high expectations can feel impossible, especially when you don’t know where to begin.

Our proven framework could change all that.

WHEN YOU HAVE THE RIGHT SYSTEMS...

The expense of lost customers
The expense of lost customers


Costly bad reviews


The frustration of
employee turnover


The instability that
springs from scaling


Inconsistent Customer
Experiences


The anxiety of price
cutting

The right systems will do more than create five star reviews for your brand, they will increase your bottom line, too.

The DiJulius Group provides customer service consulting and executive education to help you simplify, systematize and create accountability for the experience you deliver.

It’s time to create a consistently great customer experience.

 It’s time to stop worrying about losing customers and get happy!

Happy Customers
HAPPY CUSTOMERS

Increase referrals.
Create raving fans .
Build loyalty.

Happy Employees
HAPPY EMPLOYEES

Reduce turnover.
Create a strong culture.
Build a winning team.

Happy Shareholders
HAPPY SHAREHOLDERS

Watch your sales grow.
Decrease marketing costs.
Increase profits.

We understand how hard it is to keep customers happy.

That’s why we spent years researching and developing a sustainable solution.
The result, a customizable framework of systems that can be implemented in any business-regardless of size or industry.

 

And its currently being used by world-class brands that you know and enjoy doing business with today.

To date we have worked with hundreds of  brands of all sizes in all industries.

Our proprietary framework was developed and documented by best-selling author and expert, John DiJulius.
He is the author of five books on the subject of customer experience.

Brands excelling on The DiJulius Group’s framework include:

The
Ritz-Carlton

Starbucks

We work with companies like yours every day. Let’s talk about a plan that fits your business, resources, and goals.