What The Best Uber Driver Can Teach You About Customer Experience

Uber

 

If you are like most, your Uber drivers are all about the same, some a little better or worse than others, but most consistently regular. In the several hundred I have had, not one stands out. However there is an Uber driver in the Toronto area that has received an astonishing average score of 4.99 from nearly 5,000 riders. In his article 7 customer service lessons from the best Uber driver ever, Neil Pasricha explains how this Uber driver has redefined the ride share passenger experience.

Reading Pasricha’s interview, you can immediately tell ‘Vish’ is not your typical Uber driver, “Either I do the thing, or I don’t do the thing. But if I do the thing, I do it the best,” says Vish. He keeps his vehicle immaculately clean, to the point that he wipes down his car after every passenger. “This car is my office. This is the only office I have in this business, so I’m supposed to keep it up, I’m supposed to maintain it, I’m supposed to clean it.”

Vish has his phone programmed to silent, and an auto-responder menu pops up on his screen to handle incoming texts and calls, allowing him to tap and send replies without losing focus on his passenger. Vish greets riders with an energetic, “Is it Neil?” “I try to break the ice by appreciating people,” Vish explains. “They will surely come back with a positive remark or a positive affirmation, sentence, or a line or a word to you.” He adds, “If you start with a smile, 99% of people will smile back. The most important thing in your life is to enjoy what you’re doing,”

 


The Secret Service Allowance

Watch this 90-second video to learn how one company has an incredible system called the Secret Service Allowance that allows their Customer facing employees to surprise and delight their Customers unexpectedly every month.

 

 


War On Talent

There is a war for talent taking place on a global scale, and the future belongs to forward-thinking organizations that are focused on creating and sustaining a dynamic and compelling workplace culture. Eric Chester has been the leading voice in attracting, managing, motivating, and retaining the emerging workforce. As an in-the-trenches workplace researcher and thought-leader, Chester has cracked the code on the tactics and strategies companies recognized as best places to work in their respective industries are using to win the talent wars.


Eric Chester Keynoting The Customer Service Revolution

Customer Service Revolution
The DiJulius Group is thrilled to announce Eric Chester will be presenting at the 2018 Customer Service Revolution. Eric’s presentation is titled On Fire Service: How to Ignite Passion in Your People to Fan the Flames of Customer Engagement.

Eric Chester is Keynoting the Customer Service Revolution

See Eric Chester live on stage at this year’s
Customer Service Revolution

Click the button below to register:

Click Here to Register Now for the Customer Service Revolution


Your business still relies on a front line comprised of happy, helpful human beings as the primary interface to your cherished customers. But in the midst of the most crushing labor shortage in decades, how are you supposed to find, develop, and keep an arsenal of engaged service providers who will deliver on the expectations your marketing promises?

There’s no one better prepared to help us address this challenge than acclaimed workforce researcher, bestselling author, and Hall-of-Fame keynote speaker Eric Chester. He’ll reveal numerous ideas, actionable strategies, and best practices that leading companies and innovative leaders are using to win the talent wars and drive outstanding service through a rapidly evolving workforce.

Raise Your Service Levels

About The Author

John DiJulius

John R. DiJulius is a best-selling author, consultant, keynote speaker and President of The DiJulius Group, the leading Customer experience consulting firm in the nation. He blogs on Customer experience trends and best practices.

Leave a Reply