customer service certification courses

Secret Service

SKU: 978-0-8144-7171-5

John DiJulius’ masterpiece Secret Service embodies a methodology used by only the top organizations in the world. Did you ever wonder how The Ritz-Carlton delivers consistently on their service? Find out what some are calling “the bible of Customer service.” Soft cover.

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Signed copies by John DiJulius are currently unavailable due to COVID-19.

Additional Information
Weight.6625 lbs
Dimensions9 × 6 × .5 in