The Customer Service Revolution Podcast

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Scroll down to see our most recent episodes.

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100: Double Sales with Zero Salespeople

100: Double Sales with Zero Salespeople

In this episode of The Customer Service Revolution, John DiJulius is talking with Andy Buyting, the founder and CEO of Tulip Media Group. Andy is also a best-selling author, serial entrepreneur, and strategic advisor. On top of all of this, Andy is the creative mind behind the integrated business strategy, ...
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099: Meet as Strangers, Leave as Friends

099: Meet as Strangers, Leave as Friends

There is no greater skill that can be acquired that has a bigger impact on our personal and professional lives than the ability to build instant rapport with others. This is not a skill we’re taught and yet it’s crucial, not only for our professional success but for our personal ...
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098: Boundless with Andy Bailey

098: Boundless with Andy Bailey

Andy Bailey is a best-selling author and business coach. He started his first business in college and grew it to be an INC 500 multi-million dollar company. Through this experience, he learned how to build great organizations.  Most recently, Andy founded the company Petra. He spends his time coaching and ...
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097: From Homeless to Bad Ass Boss Bitch

097: From Homeless to Bad Ass Boss Bitch

Robin Robins is the IT industry’s most in-demand marketing consultant, sales trainer, and direct response marketing consultant. As the CEO & President of Technology Marketing Toolkit, she specializes in developing strategic marketing, sales, and lead generation systems. For the past 20 years, Robin and her team have had one singular ...
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096: Referrals Without Asking

096: Referrals Without Asking

John Ruhlin is the world’s leading authority in maximizing customer loyalty through radical generosity. He is the founder and author of Gift·ology and has been featured in Fox News, Forbes, Fast Company, Inc, and New York Times.  However, during his early years, John found himself selling knives. It was through ...
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095: Reimagining the American Dream

095: Reimagining the American Dream

Even with all of the newfound technological advancements, the modern-day American workplace has left much to be desired. With many leaving the workforce for numerous reasons and those left feeling overstressed and overworked, it has become a challenge to see the light at the end of the tunnel for many ...
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094: AI and Your Contact Center

094: AI and Your Contact Center

Joel Sylvester has an unsurpassable passion for customer service. His career spans hundreds of companies, working with brands like Mayo Clinic, Wells Fargo, South Carolina Parks, Ohio Parks, and Fellowes. He has over 20 years of crafting exceptional customer experiences under his belt. Today, Joel lives in Sioux Falls, South ...
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093: Good Enough Now

093: Good Enough Now

Jess Pettitt is an author and keynote speaker. She believes to thrive in this world you have to ride two horses at once: one of humility and one of ego. This is why, while hosting and performing stand-up in NYC, she also worked as a diversity and inclusion specialist.  After ...
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092: Change the Things You Can

092: Change the Things You Can

As a college freshman, Marcus Engel was blinded and nearly killed after being struck by a drunk driver. This incident changed the trajectory of his life forever.  After recovering from the accident, Marcus decided to pursue Narrative Medicine. His training and personal outlook on life gave him an amazing message ...
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Episode 091: The Evolution of Service

Episode 091: The Evolution of Service

Chief Revolution Officer John DiJulius of the DiJulius Group talks with Judson Laipply, who has been featured on the Today Show, Ellen, Oprah, GMA, and more.  Judson is the world’s first YouTube Celebrity. His finale, “The Evolution of Dance” has over one billion impressions and was the first video ever ...
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Episode 090: CX Focus Fuels Extreme Growth

Episode 090: CX Focus Fuels Extreme Growth

The pandemic of the last couple years has proved how important customer experience is. Organizations and leaders have learned that they won’t survive if they don’t have a solid customer experience in place and train all of their employees to institute it consistently.  Jay Juffre, the Executive Vice President of ...
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Episode 089: Creating a Culture that Attracts and Keeps the Best Talent

Episode 089: Creating a Culture that Attracts and Keeps the Best Talent

Here at The DiJulius Group, we’re often surprised by how many leaders don’t think they are responsible for creating the culture they want in their organization.  The truth is, only leaders can institute change like this. As the leader, you set the pace for how everyone else will perform their ...
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Episode 088: The Change Enthusiasm

Episode 088: The Change Enthusiasm

Cassandra Worthy is the world’s leading expert on Change Enthusiasm®. She is lighting the world on fire with her refreshingly unique take on not just “managing” but growing through change just like our own John DiJulius customer service consultant.  Cassandra also runs a consulting firm called Change Enthusiasm Global. Through ...
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Episode 087: Mastering Employee Engagement

Episode 087: Mastering Employee Engagement

Episode 087: Mastering Employee Engagement Jared Green is a speaker, author, and executive coach. He is known for bridging the gap between human engagement and organizational development through his company, Engage 365. Jared’s mission is to reimagine and redesign the employee experience with people strategies that best support business strategies. ...
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Episode 086: How to Create Your Signature eXperience & Remove Employee Roulette

Episode 086: How to Create Your Signature eXperience & Remove Employee Roulette

Does your company have a Signature eXperienece? A Signature eXperience is a distinct customer experience your customers can only get from you. Creating this kind of experience for your customers requires consistency. You have to get rid of “employee roulette” and train your employees on the CX that sets your ...
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Episode 085: How to Deal with the Critics & Cynics in your Organization

Episode 085: How to Deal with the Critics & Cynics in your Organization

Every one of us has three groups of people in our lives and businesses. We have the believers,  the fence-sitters, and the critics and cynics. The percentages of each group may be different for each of us but we all deal with these three groups. The question is, what do ...
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Episode 084: 4 Price Myth Busters

Episode 084: 4 Price Myth Busters

Have you ever lost a customer and blamed it on your prices? Maybe you assumed that the reason the customer left was that your prices were too high. So, what did you do? You lowered your prices. In this episode, ​​Chief Revolution Officer John DiJulius of The DiJulius Group explains ...
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Episode 083: Restaurant Group Increases Sales and Profits During Unprecedented Times

Episode 083: Restaurant Group Increases Sales and Profits During Unprecedented Times

During the COVID-19 pandemic, many restaurants faced challenges beyond their control. Roughly 80,000 restaurants have temporarily or permanently closed since the start of the pandemic, according to estimates from the National Restaurant Association, down from 110,000 at the peak of the pandemic.  Edley’s Restaurant Group is no exception. They are ...
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Episode 082: What has a Better ROI: Advertising or CX Training?

Chief Revolution Officer John DiJulius of The DiJulius Group discusses what has a better ROI: Advertising or CX Training? You will learn: The companies that don’t invest in CX have leaders who don’t understand the financial impact it can have Sales is a lagging indicator of the level of CX ...
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Episode 081: Reducing Customer Rage

Chief Revolution Officer John DiJulius of The DiJulius Group discusses how companies can reduce customer rage. You will learn: Customer anxiety is at an all-time high How to be aware of empathy fatigue To make employees aware that customers may overreact How to train employees to defuse How to train ...
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