The Customer Service Revolution Podcast

Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Scroll down to see our most recent episodes.

Choose your podcast listening platform by clicking on either iTunes, Spotify, Google Podcasts, or Stitcher.

024: Recapping Week 1 of The Customer Service Revolution Conference

024: Recapping Week 1 of The Customer Service Revolution Conference

Chief Revolution Officer John DiJulius and Senior Customer Experience Consultant Dave Murray recap the amazing group of speakers that presented during week 1 of The Customer Service Revolution Conference, featuring Guy Kawasaki, Jess Pischel, John DiJulius, Corey McCarthy, and Bronkar Lee.  This is our 12th year of putting on this ...
Listen Now
023: Chosen Suffering with Tom Ryan

023: Chosen Suffering with Tom Ryan

In this episode, John DiJulius talks with Tom Ryan, NCAA Championship head coach of the Ohio State University wrestling team. As an All-American college wrestler, Tom embraced his fair share of “chosen suffering.” It wasn’t until the sudden death of their five-year-old son, Teague, that Tom and his wife encountered ...
Listen Now
022: Health & Wellness Has Never Been More Vital Than It Is Today with Dr. Paul Bizjak

022: Health & Wellness Has Never Been More Vital Than It Is Today with Dr. Paul Bizjak

In today’s episode, customer experience expert John DiJulius talks with health & wellness expert Dr. Paul Bizjak. Dr. Paul Bizjak is a serial self-experimenter, working to test success & wellness theories in an effort to help others live their best life possible. His more than 22 years in his private ...
Listen Now
021: Boring Loses Business with Darren LaCroix

021: Boring Loses Business with Darren LaCroix

Darren LaCroix went from being a struggling stand-up comedian to winning the title of The World Champion of Public Speaking in less than nine years. He may have been born without a funny bone in his body, but he possessed the desire to learn and the willingness to fail. This ...
Listen Now
020: Your Hidden Superpower with Adrienne Bankert

020: Your Hidden Superpower with Adrienne Bankert

John DiJulius interviews Emmy Award-winning journalist, author, speaker, and coach Adrienne Bankert. Adrienne is a national correspondent for ABC News often seen on Good Morning America and World News Tonight. She has covered some of the most historic headlines of the past decade and the biggest stories in sports and ...
Listen Now
019: Leadership Lessons from a Legend!

019: Leadership Lessons from a Legend!

What does it take to be an exceptional leader?  In today’s episode, Dave Murray talks with leadership expert Dr. Ken Blanchard as they discuss some key insights into servant leadership.  The Ken Blanchard Companies has conducted amazing research since 1979. They have created so many amazing programs focused on developing ...
Listen Now
018: The Trust Edge with David Horsager

018: The Trust Edge with David Horsager

There are many leaders today who aren’t solving the issues in their organization – and that’s because they fail to recognize the deeper, underlying issue that sits right at the core of those – trust. Trust affects everything. And the only way to get faster results is increased trust. In ...
Listen Now
017: Meet John DiJulius

017: Meet John DiJulius

In this episode, world-class customer service authority and president of The DiJulius Group, John DiJulius, shares some great insights into customer experience gleaning from his remarkable years of experience and expertise. John didn’t get his success offered on a silver platter. When his dad deserted his mom and siblings, they ...
Listen Now
016: The Practice with Seth Godin

016: The Practice with Seth Godin

This week, customer experience expert John DiJulius interviews the legendary Seth Godin, entrepreneur, author, speaker, leader, and visionary. Seth Godin is the author of 20 books that have been bestsellers around the world and have been translated into more than 35 languages. In 2018, Seth was inducted into the Marketing ...
Listen Now
015: Cash is King, The Goal is Survival with Chief Evangelist Guy Kawasaki

015: Cash is King, The Goal is Survival with Chief Evangelist Guy Kawasaki

In this episode, The DiJulius Group’s Chief Revolution Officer John DiJulius talks with Chief Evangelist Guy Kawasaki, the man who popularized the term “evangelism.”  Guy Kawasaki started his career working directly with Steve Jobs as Apple’s Chief Evangelist. He is a brand ambassador for Mercedes Benz, an executive fellow of ...
Listen Now
014: If It’s Worth Doing, It’s Worth Doing Wrong with Arnie Malham

014: If It’s Worth Doing, It’s Worth Doing Wrong with Arnie Malham

Culture reflects leadership – and sometimes, you need to do things wrong in order to finally get them right.  In today’s episode, learn how to be the leader that you need to be so you can create a culture you can truly be proud of. Chief Revolution Officer John DiJulius ...
Listen Now
013: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 2

013: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 2

People want to be part of something larger than themselves. They want to be part of something they’re proud of, that they’ll fight for, and that they trust. This is what Starbucks has built – no wonder they have raving employees and raving customers that can’t go a day without ...
Listen Now
012: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 1

012: Key Takeaways from Today’s Featured Leader: Howard Schultz – Part 1

In today’s episode, Chief Revolution Officer John DiJulius and senior consultant Dave Murray from The DiJulius Group feature the man who revolutionized, not only the coffee industry but the entire retail and hospitality industry – Howard Schultz. Howard’s actions as a leader and what he had done to build Starbucks ...
Listen Now
011: Fostering Social Responsibility with DJ Santiago

011: Fostering Social Responsibility with DJ Santiago

Giving back to the community is not just about writing a check. Social service should be way more than that. You have to get involved and find out what people with different backgrounds are like. And it starts with having those conversations. In this episode of The Customer Service Revolution, ...
Listen Now
010: Becoming a Virtuoso with Mike Rayburn

010: Becoming a Virtuoso with Mike Rayburn

Dave Murray talks with Mike Rayburn – a guitar virtuoso, a wonderful comedian, and an awesome motivational speaker. Combine these three amazing talents and what you get is a keynote artist. Mike is a Hall of Fame speaker. He has given two TEDx Talks and has headlined at Carnegie Hall ...
Listen Now
009: Making Customer Experience Your Best Marketing Strategy with Dan Gingiss

009: Making Customer Experience Your Best Marketing Strategy with Dan Gingiss

In this episode, Dave Murray talks with Dan Gingiss, speaker, consultant, and the author of Winning at Social Customer Care. He also co-hosts Experience This! Podcast.  Dan has a 20-year experience in Corporate America, mostly as a marketer, and eventually as a customer experience guy. He worked at large companies ...
Listen Now
008: The Guide to a World-Class Customer Service Experience with Craig Russell

008: The Guide to a World-Class Customer Service Experience with Craig Russell

Today’s guest is Craig Russell, a senior executive who has worked with top brands including Starbucks, Red Robin, Seattle’s Best, and Restaurants Unlimited. Craig is the embodiment of world-class customer service. It isn’t something you strive to achieve in two or three years. Otherwise, it’s going to be a painful ...
Listen Now
007: Giving a World-Class Employee and Customer Experience with Mike and Tina Hodges

007: Giving a World-Class Employee and Customer Experience with Mike and Tina Hodges

How much of your focus as a company is on employee experience? When you build a world-class internal culture, what’s experienced on the inside will be experienced on the outside.  Be world-class to your employees and they will give that to your customers. Today’s guests are leaders and visionaries, Mike ...
Listen Now
006: Walking Through Fire for Your People with Jim McManemon

006: Walking Through Fire for Your People with Jim McManemon

In this highly competitive world of business, price and quality can only bring you so far. What will then set you apart? Genuine customer care = highest customer satisfaction But that can only be achieved under a strong banner of leadership. Today’s guest is Ritz-Carlton royalty, Jim McManemon.  A veteran ...
Listen Now
005: How to Be the ONLY in Your Industry with Jesse Cole

005: How to Be the ONLY in Your Industry with Jesse Cole

What makes you stand out from the rest in your industry? It can’t just be the price. It can’t just be the product. Think fans first. Think not just customer experience – but remarkable customer experience. But what kind of experience would make you different?  How do you keep your ...
Listen Now
004: The Three-Tiered Approach to Leadership with Alden Mills

004: The Three-Tiered Approach to Leadership with Alden Mills

Are you and your organization really focused on leadership, or are you too focused on the byproducts of leadership?  In times of crisis where there’s too much uncertainty, where do you stand as a leader? In this episode, Dave Murray from The DiJulius Group chats with Alden Mills, a nationally ...
Listen Now
003: How to Lead in a Crisis

003: How to Lead in a Crisis

In times of adversity and change, we discover who we are and what we’re made of. As the saying goes, “Tough times don’t build character. They reveal it.” How you lead right now says so much about you as a leader. You have to set the tone for your entire ...
Listen Now
002: Opportunities in Adversity

002: Opportunities in Adversity

Today, I want to talk about the incredible opportunities that can come from the COVID-19 crisis in our personal lives.  Constantly checking news headlines and social media during times like this can become an unhealthy addiction. This can add to your stress and fear that would only negatively impact your ...
Listen Now
001: What Will Be Your Quarantine Narrative?

001: What Will Be Your Quarantine Narrative?

Welcome to the first episode of the Customer Service Revolution Podcast! This is more than a podcast though. It’s a movement.  The Customer Service Revolution is a radical overthrow of conventional business mentality designed to transform what customers and employees experience. If you are a revolutionary customer service leader who’s ...
Listen Now