Strategies To Dominate And Own 2019

January 16, 2019 | By:

2019 is going to be an exciting year, a roller coaster for every business in every industry. There are countless changes on the horizon that are coming at us at warp speed. It appears the strong economy we have been enjoying for the past several years has peaked and is potentially moving in the opposite… Read Full Article

Top Customer E- Service Articles Of 2018

January 09, 2019 | By:

The results are in, and here are readers’ favorite articles of 2018 ranked by popularity. I recommend printing and reading any you missed, and sharing this list with your team. Want to keep your mgmt team motivated about Customer service all year?  Sign them up for our weekly e-service and we’ll be sure they receive inspiring Customer… Read Full Article

5 Ways to Improve your Customer Service

December 19, 2018 | By:

It is a shockingly high percentage of companies that look at customer service as an expense rather than an investment. Whether you are a two-man start up or a Fortune 500 company, customer service affects every portion of your business, and investing in it is mandatory for your success. No matter how great your merchandise… Read Full Article

The Best Customer Service Videos To Share With Your Team

December 12, 2018 | By:

Here are the 10 short videos on Customer Service that everyone in your organization should watch. Subscribe to The DiJulius Group’s YouTube channel for more great content!     1. Meet as Strangers, Leave as Friends     2. The 4 Most Powerful Words You Can Say or Hear     3. The ZAPPER!  … Read Full Article

5 Reasons Why Your Employees Are Delivering Poor Service

December 05, 2018 | By:

The next time you have a large group of your employees together, ask them this question: How many of you feel we provide a superior Customer experience? I have asked this question hundreds of times. When the audience is made up primarily of one company, nearly every hand in that audience proudly goes up. It… Read Full Article