How to Attract Top Talent – How One Company Attracts the Top 1%

July 22, 2024 | By: John DiJulius

Learn how to attract top talent by using an interview process like the one we describe here. *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth   “Stop trying to find great employees; instead, focus on becoming the type of business great… Read Full Article


How to Deliver Effective One-on-One Meetings

July 12, 2024 | By: Dave Murray

How to Deliver Effective One-on-One Meetings with Your Employees *The following article on delivering effective one on one meetings is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth   Why One-On-One Meetings Can’t Be Optional Typically, when we consult with an organization, two things… Read Full Article


Reduce Payroll While Improving the Self Service Experience

July 09, 2024 | By: John DiJulius

Don’t Let Your User Self Service Experience Backfire With the mad shift to pushing customers to self-service channels, many companies are hurting their overall customer satisfaction and reducing customer retention by creating a poor user experience. How One Company Reduced Non-Revenue Calls & Reduced Payroll Due to increased call volume, one of our eCommerce clients… Read Full Article


Be One of The Best decisions Your Employees Ever Made

June 24, 2024 | By: John DiJulius

“A great leader’s goal should be that every long-term employee considers their decision to join this company as one of the best decisions of their life.” –John R. DiJulius II *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth A great company… Read Full Article


New Hire? Start Wowing New Employees the Moment They Get Hired

June 18, 2024 | By: John DiJulius

Start Wowing Your New Employees the Moment They Get Hired *The following is an excerpt from our new book, The Employee Experience Revolution: Increase Morale, Retain Your Workforce, and Drive Business Growth  “When I hire someone, that is when I go to work for them.” The percentage of employees who quit before their first day… Read Full Article