The Weather Report Challenge

September 16, 2021 | By:

Do you feel like your company has an obsessive customer service culture? Does your company provide the same level of customer experience each time?  If it’s not, it’s an employee roulette.  Now, here’s the best and easiest way to find out if your employees have extremely high service aptitude and if your company is obsessed… Read Full Article

056: How to Capitalize on Revenge Spending

September 15, 2021 | By:

Chief Revolution Officer John DiJulius of the DiJulius Group discusses the best way to capitalize on revenge spending. The last 18 months have built up a lot of demand and consumer savings are near record highs. However, customers are now pickier than ever about which companies they do business with. Learn how you can position… Read Full Article

Explore. Dream. Discover.

September 12, 2021 | By:

Are you ready to Be Unstoppable in 2021? No matter what came before, you can learn from it, set a new course, adjust your sails, and get underway again. All you need is a worthy destination, a sturdy platform, an able crew, a chart of way points, and a fitting mindset to power your progress…. Read Full Article

Tesla Spends $0 on Advertising

September 12, 2021 | By:

The world’s most valuable car company spends nothing, zero dollars, zilch on advertising. In comparison, GM spends over 3 billion, Ford spends over 2 billion, and Fiat, Toyota, and Honda all have over a 1 billion advertising budget.   In fact, Elon Musk hates advertising. Musk has always said Tesla will not advertise or pay… Read Full Article

What is Customer Service Experience and Why is it Important?

September 12, 2021 | By:

Both customer service and customer experience are talked about often, but what is customer service experience? Chris Zane, founder and CEO of Zane’s Cycles, said in 2011 that “customer service starts when the customer experience fails.” How right he is! If you want to stop people from calling customer service, make the customer experience perfect. Of course,… Read Full Article