5 Reasons Why Your Employees Are Delivering Poor Service
December 05, 2018 | By: John DiJulius
The next time you have a large group of your employees together, ask them this question: How many of you feel we provide a superior Customer experience? I have asked this question hundreds of times. When the audience is made up primarily of one company, nearly every hand in that audience proudly goes up. It… Read Full Article
The Mount Rushmore of Customer Service Leaders
November 28, 2018 | By: John DiJulius
The Mount Rushmore of Customer Service Leaders Who are the greatest Customer Service Leaders of all time? The following is a list of the 10 greatest Customer Service Revolutionaries who had the most influence and dramatically changed businesses in all industries. These changes are still being felt decades later. 1.Walt Disney The Father of… Read Full Article
The Comcast eXperience Transformation: How They Did It
November 14, 2018 | By: John DiJulius
Nearly five years ago, Comcast had a bad year—a really bad year. One that the internet world along with a Customer eXperience (CX) consultant and author like myself capitalize on for great content and examples of what not to do. Their year was similar to the one experienced by United Airlines in 2017, Lululemon in 2013, Spirit Airlines in… Read Full Article
Advice From 18 of the Top CX Experts
November 07, 2018 | By: John DiJulius
The DiJulius Group held our annual Customer Service Revolution October 24th and 25th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant. This year was The DiJulius Group’s 10th conference with the highest ratings ever. Here… Read Full Article
Two Powerful Ways Your Customers Can Work For You
October 31, 2018 | By: Dave Murray
One of my favorite sayings when it comes to customer service is this: “The best customer service companies are the best storytelling companies.” All companies should strive to share stories that paint the picture of the great things their team members do. But, collecting those stories can really pose a challenge. Here are two ways… Read Full Article
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