Are you ready for the most anticipated IN PERSON conference of 2021

April 07, 2021 | By:

The vaccine everyone needs! A gathering of revolutionaries committed to changing the world by creating a customer service revolution. The Customer Service Revolution conference is BACK and in person October 5th & 6th  in Cleveland, the customer service capital of the world!  We are so excited to announce the incredible lineup for the 2021 Customer… Read Full Article


The Chick-fil-A of Police Departments

April 01, 2021 | By:

As police department chief in one of the largest cities in the U.S, Johnny Jennings talks about how he’s leading the new narrative in policing. His vision?  To be the Chick-fil-A of police departments – delivering world-class hospitality, earning a genuine thank you, and leaving a positive impression even when they have to enforce the… Read Full Article


6 Steps in Launching a Successful Customer Service Initiative that Lasts

March 31, 2021 | By:

5 Quick Tips to Help you Make Price Irrelevant 1. Customer Service Feature Story 6 Steps in Launching a Successful Customer Service Initiative that Lasts Every company is guilty of having a bunch of great ideas and incredible initiatives born in a meeting room only to eventually fizzle out and die, leaving the management team… Read Full Article


Struggle Well: Thriving in the Aftermath of Trauma

March 25, 2021 | By:

Trauma doesn’t discriminate. The highest cause of anxiety is uncertainty. And today, there’s too much uncertainty.  Whether it’s overcoming a loss of a spouse, or loss of a child, or dealing with job loss, understanding why allows us to take that opportunity to create a plan to come out of it in a better way…. Read Full Article


There is a More Dangerous Pandemic Happening with No Vaccine

March 24, 2021 | By:

5 Quick Tips to Help you Make Price Irrelevant 1. Customer Service Feature Story There is a More Dangerous Pandemic Happening with No Vaccine I was recently in Florida enjoying a few days of vacation and warm weather. One of the many things I have always loved about being at a vacation place is how… Read Full Article