How to Build a World Class Internal Culture

June 17, 2021 | By:

Building a world class internal culture doesn’t have much to do with how leaders take care of employees, even though that is very important. It’s about how team members take care of each other and how they’re trained to take care of each other inside their own department, regardless of what business you’re in.  There’s… Read Full Article


046: The Relationship Economy (Part 1)

June 16, 2021 | By:

On this week’s podcast, it is Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy who interviews John DiJulius on his latest book The Relationship Economy: Building Stronger Customer Connections in the Digital Age. This is part 1 of 2 episodes. You will learn: Today’s illiterate are… Read Full Article


Stop Networking and Start Building Social Capital

June 14, 2021 | By:

  The trusted connections one has built up over time are known as “social capital.” It acts as a human library of resources we can access anytime to gain or share information, knowledge, advice, and introductions. Social capital is a result of long-term, continuous relationship-building and one of the most powerful resources a person can have…. Read Full Article


Zero Risk: Anticipating Your Service Defects and Having Protocols in Place to Make It Right

June 10, 2021 | By:

Most businesses punish 98% of customers for what only 2% do. They treat all of their consumers like the minority.  Is your company one of them? Where most companies also go wrong is in assuming that their team members know what to do. However, those assumptions are usually wrong.  Therefore, it’s important to provide training… Read Full Article


045: World Class Internal Culture

June 09, 2021 | By:

Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy. John and Jess talk about how critical it is for companies to focus on creating a World-Class Internal Culture. This culture should be communicated from not only… Read Full Article