The Chief Marketing Officer Position Is On The Decline

January 22, 2020 | By:

5 Quick Tips To Help You Make Price Irrelevant 1.    Customer Service Feature Story The Chief Marketing Officer Position Is On The Decline Branding has changed. It is no longer about building a perception in your customer’s mind. In the age of smartphones and social media, customer experience is the new branding. Customers are defining… Read Full Article


5 Reasons to Launch Your Contact Center to the Cloud

January 21, 2020 | By:

This article is brought to you by Nick Glimsdahl, MBA. Nick Glimsdahl  is the Director of Contact Center Solutions at VDS. VDS is a client-first consulting firm focused on strategy, business outcomes, and technology. When you work with VDS, you benefit from a reliable, structured process that will help you assess your current technologies, align your business… Read Full Article


The Rise of The Human Relationship Debt Crisis

January 15, 2020 | By:

5 Quick Tips To Help You Make Price Irrelevant 1.  Featured Article The Rise of The Human Relationship Debt Crisis Is it a good thing that more and more businesses are offering non-human contact options? The technological revolution has definitely shown us that human-less interactions, like using self-service channels, can provide faster and more convenient… Read Full Article


Make Your New Year’s Resolution To Lead The Revolution

January 08, 2020 | By:

Make Your New Year’s Resolution To Lead The Revolution Are you ready to stop TALKING about making your company’s Customer Experience your single biggest advantage and actually make 2020 the year you do it? Study after study shows irrefutable evidence that regardless of the industry, the best customer service companies have the following advantages over… Read Full Article


The Best Customer Service Articles from 2019

January 02, 2020 | By:

The Best Customer Service Articles from 2019 The results are in, and here are The DiJulius Group subscribers’ favorite articles of 2019 ranked by popularity. I recommend printing and reading any you missed and sharing this list with your team. Want to keep your leadership team motivated about Customer service all year?  Sign them up for our… Read Full Article