Win the Applicant Economy to Boost Customer Satisfaction

June 24, 2019 | By:

This guest article is brought to you by Debra Senra, speaker at the 2019 Customer Service Revolution.   The record-low unemployment rate is making it more challenging than ever before for businesses across industries to attract and hire top talent. But your employees can ultimately make or break the customer experience – and your business success… Read Full Article


Answers To The Top 6 Questions Each CXE Should Be Asking

June 19, 2019 | By:

  A Customer Experience Executive (CXE) provides a comprehensive and authoritative view of the customer. This role is responsible for creating corporate and customer strategy at the highest levels of the company to maximize Customer acquisition, retention, and profitability. The CXE should influence strategies in all areas of the business that impact the customer and… Read Full Article


Crazy for You

June 17, 2019 | By:

This guest article is brought to you by Tami Evans, speaker at the 2019 Customer Service Revolution. We stood on the corner of 53rd and Columbus, after a super swell summer night of inner-city rambling.  “Ok, well…  Night!” Ross tossed me his Leading Man grin and turned to head back to his Hell’s Kitchen apartment.  … Read Full Article


How To Build Trust With Your Team

June 12, 2019 | By:

The World At Your Service Celebrity Cruises’ service vision statement is “The World At Your Service.” Given that philosophy, it is no surprise that they have been selected as “Best Premium Cruise Line.” However, Celebrity, a client of The DiJulius Group, understands that the employees must experience world-class service on the inside first, long before… Read Full Article


Never Forget About The Unsung Heroes

June 05, 2019 | By:

  One of the best articles I have read recently was a NY Times interview with Walt Bettinger, C.E.O. of the Charles Schwab Corporation. A great interview technique he uses when vetting new candidates was featured in the April eService.   When Bettinger was asked what was the best lesson he learned in college, he… Read Full Article