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How Do I Build a Bench of Future Leaders?

August 10, 2026 | By: John DiJulius
Nine in Ten Organizations Are One Key Resignation Away from a Crisis. Here’s How to Make Sure Yours Isn’t One of Them. A Number That Should Make Every Leader Uncomfortable Only 11% of organizations report having a strong leadership pipeline. That statistic comes from a 2026 leadership skills gap report that has been circulating through... Read Full Article
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Companies Are Spending More on Employee Engagement Than Ever. Gallup Says It’s Getting Worse. Here’s Why.

August 03, 2026 | By: John DiJulius
Global Employee Engagement Just Hit a Five-Year Low. The Problem Isn’t Awareness — It’s the Absence of a System. The Number That Should Be Keeping Every Leader Up at Night Gallup’s 2026 State of the Global Workplace report contains a finding that deserves far more attention than it has received. Global employee engagement fell to... Read Full Article
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Adobe Just Paid $150 Million to Learn What Every Great Service Brand Already Knows

July 28, 2026 | By: John DiJulius
Making It Hard to Leave Is Not the Same as Making Customers Want to Stay — and the Difference Will Cost You A $150 Million Lesson in What Customer Loyalty Actually Means In April 2026, a federal judge approved a $150 million settlement between Adobe and the U.S. Department of Justice, resolving FTC allegations that... Read Full Article
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Xbox Just Laid Off 3,200 People and Said “We Spread Ourselves Too Thin.” Every Business Leader Should Read That Twice.

July 20, 2026 | By: John DiJulius
What Microsoft’s Most Painful Reset in Gaming History Teaches Us About Staying Anchored to Your Core Purpose Five Words That Should Stop Every Leader Cold Last week, Xbox CEO Asha Sharma laid off 3,200 employees — 20% of Xbox’s entire workforce — and shuttered four studios in what she described as a fundamental reset of... Read Full Article
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The Industry’s Biggest AI Conference Just Admitted AI Isn’t the Hard Part Anymore

July 14, 2026 | By: John DiJulius
Customer Contact Week 2026 Has Shifted From AI Hype to a Harder Question: How Do You Automate Without Burning Out the Humans Who Are Left? The Industry’s Biggest Stage Just Changed the Conversation Customer Contact Week returns to Las Vegas this month, running June 22 through 25 at Caesars Forum. It bills itself as the... Read Full Article