This Is Why You Need To Listen Better

October 16, 2019 | By:

*The following is an excerpt from my newest book The Relationship Economy, Building Stronger Customer Connections In The Digital Age. Which just hit #1 on Amazon!   Myths Of Being A Good Listener If your goal is to build an exceptional customer experience, creating better listening skills in today’s relationship disadvantaged society is critical. In… Read Full Article


How To Be A Great Relationship Builder

October 09, 2019 | By:

*The following is content taken from John’s newest book The Relationship Economy, Building Stronger Customer Connections In The Digital Age AVAILABLE October 8, 2019.   There is a seismic shift happening today. Technology is changing the world, and not always for the better. For all the benefits it is bringing to businesses, it is coming… Read Full Article


How To Overcome Being Relationship Disadvantaged

October 02, 2019 | By:

The following is content taken from John’s newest book The Relationship Economy, Building Stronger Customer Connections In The Digital Age available next week—October 8, 2019.     Digital Intelligence Up, Emotional Intelligence Down  As a result of the digital revolution, many members of the younger generations lack the necessary people skills of previous generations. Yet… Read Full Article


Takeaways From 18 Amazing Presenters at the Customer Service Revolution

September 25, 2019 | By:

The DiJulius Group held our annual Customer Service Revolution September 11th & 12th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant. This year marked The DiJulius Group’s 11th conference with the highest ratings… Read Full Article


Do You Have A Relationship Building Strategy?

September 18, 2019 | By:

The following is content taken from John’s new book The Relationship Economy, Building Stronger Customer Connections In The Digital Age. (October 2019 Greenleaf Books)      Relationship-Building Strategy A study by the Relational Capital Group revealed that 89 percent of senior leaders believe that relationships are the most important factor in their success year over… Read Full Article