The #1 Skill A Great Leader Needs To Master

April 17, 2019 | By:

Being a great leader today is tough. You need to be smart, agile, open-minded; the list goes on and on. However, the most critical skill any leader (executive, supervisor, teacher, coach, or parent) needs to master and execute to help others obtain their highest potential is the ability to “Encourage”.   Encourage = In-Courage The… Read Full Article


Go, Go…

April 15, 2019 | By:

This guest article is brought to you by Kyle Maynard, speaker at the 2019 Customer Service Revolution. I haven’t been able to keep up with replying back to all the love I’ve received yet, so I thought I’d share this video and write something I’ve been thinking a lot about lately in regards to my future… Read Full Article


The Importance To Being Brilliant At The Basics

April 10, 2019 | By:

My consulting clients often ask: What are other companies doing to set themselves apart from their competition? What is that one thing that will help us become the brand that customers can’t live without? Well, here is the answer. Drum roll, please… It may not seem sexy, but consistency is the secret ingredient to making… Read Full Article


The 3 Best Ways To Make Your Interview Process Ungameable

April 03, 2019 | By:

The 3 Best Ways To Interview Potential Employees The biggest problem with the typical interview process is that most intelligent candidates can game it. Everyone knows they are going to get asked, “Tell me two negatives about yourself.” A well-prepared candidate will respond, “I am a perfectionist and workaholic.” The companies that hire the best… Read Full Article


Get Off Your Assets

April 02, 2019 | By:

This guest article is brought to you by Christine Cashen, emcee of the 2019 Customer Service Revolution.   Whenever I text “On my way,” it somehow becomes, “In my way.” Interesting. Could be the proximity of the O and I on the keypad. My giant thumbs, perhaps? Or, could it be a sign? How many of us are in our own… Read Full Article