The Comcast eXperience Transformation: How They Did It

November 14, 2018 | By:

Nearly five years ago, Comcast had a bad year—a really bad year. One that the internet world along with a Customer eXperience (CX) consultant and author like myself capitalize on for great content and examples of what not to do. Their year was similar to the one experienced by United Airlines in 2017, Lululemon in 2013, Spirit Airlines in… Read Full Article

Advice From 18 of the Top CX Experts

November 07, 2018 | By:

The DiJulius Group held our annual Customer Service Revolution October 24th and 25th in Cleveland, Ohio. It has grown into the #1 Customer Service conference with a community of 700 extremely passionate revolutionaries, from all over the world, looking to create brands customers cannot live without and make price irrelevant. This year was The DiJulius Group’s 10th conference with the highest ratings ever. Here… Read Full Article

Two Powerful Ways Your Customers Can Work For You

October 31, 2018 | By:

One of my favorite sayings when it comes to customer service is this: “The best customer service companies are the best storytelling companies.”  All companies should strive to share stories that paint the picture of the great things their team members do. But, collecting those stories can really pose a challenge. Here are two ways… Read Full Article

Here is The Truth Behind Chick-fil-A’s Remarkable Customer Experience

October 24, 2018 | By:

How often do you have pricing conversations? My guess is too often. Instead of talking about the dollars and cents of the service or product that you are selling, I want to shift your focus to the experience and value that you are providing to your customer or client. The goal is to stop focusing… Read Full Article

The Greatest Hotdog Vendor Ever | Get Your Masters In Customer Experience

October 17, 2018 | By:

The Greatest Hotdog Vendor Ever To get the greatest hotdog ever, you need to find the greatest hotdog vendor. The best hotdog vendor I have ever seen can be found at Progressive Field, the Cleveland Indians baseball stadium. Sean is not just an ordinary hotdog vendor. He provides a memorable unique moment with every customer…. Read Full Article