3 Things That Allow You to Compete with Any Business

August 06, 2020 | By:

Arnie Malham is an experienced entrepreneur with a culture-first mindset. In his stellar book, Worth Doing Wrong: The Quest to Build a Culture that Rocks, Arnie outlines the importance of creating world-class customer service cultures – which has to start from the top.  In other words, culture reflects leadership.  It actually doesn’t require a huge… Read Full Article

How Easy do You Make it for Your Customers to Complain?

August 05, 2020 | By:

1.     Feature Article   How Easy do You Make it for Your Customers to Complain? By John DiJulius, Chief Revolution Officer Think about the last several times you had a disappointing experience as a Customer. Did you tell anyone at the company? You left a business frustrated or hung up the phone more stressed than… Read Full Article

015: Cash is King, The Goal is Survival with Chief Evangelist Guy Kawasaki

August 05, 2020 | By:

In this episode, The DiJulius Group’s Chief Revolution Officer John DiJulius talks with Chief Evangelist Guy Kawasaki, the man who popularized the term “evangelism.”  Guy Kawasaki started his career working directly with Steve Jobs as Apple’s Chief Evangelist. He is a brand ambassador for Mercedes Benz, an executive fellow of the Haas School of Business… Read Full Article

How We Can All Learn From Starbucks in How They’ve Revolutionized the Customer Service Industry

July 30, 2020 | By:

“We are not in the coffee business serving people, we are in the people business serving coffee.  People want to be part of something larger than themselves. They want to be part of something they’re proud of, that they’ll fight for, and that they trust. “ – Howard Schultz This is what Starbucks has built… Read Full Article

Why You Need to Be Collecting VOC And CSAT

July 29, 2020 | By:

1.     Feature Article   Why You Need to Be Collecting VOC and CSAT By Jess Pischel, Customer Experience Consultant There is often some confusion when it comes to Voice of Customer (VOC) and Customer Satisfaction (CSAT). While they are two very different aspects of the customer opinion, the information collected from each are very important…. Read Full Article