How to Build a World Class Internal Culture
June 17, 2021 | By: Danny Ozment
Building a world class internal culture doesn’t have much to do with how leaders take care of employees, even though that is very important. It’s about how team members take care of each other and how they’re trained to take care of each other inside their own department, regardless of what business you’re in. There’s… Read Full Article
046: The Relationship Economy (Part 1)
June 16, 2021 | By: John DiJulius
On this week’s podcast, it is Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy who interviews John DiJulius on his latest book The Relationship Economy: Building Stronger Customer Connections in the Digital Age. This is part 1 of 2 episodes. You will learn: Today’s illiterate are… Read Full Article
Stop Networking and Start Building Social Capital
June 14, 2021 | By: John DiJulius
The trusted connections one has built up over time are known as “social capital.” It acts as a human library of resources we can access anytime to gain or share information, knowledge, advice, and introductions. Social capital is a result of long-term, continuous relationship-building and one of the most powerful resources a person can have…. Read Full Article
Zero Risk: Anticipating Your Service Defects and Having Protocols in Place to Make It Right
June 10, 2021 | By: John DiJulius
Most businesses punish 98% of customers for what only 2% do. They treat all of their consumers like the minority. Is your company one of them? Where most companies also go wrong is in assuming that their team members know what to do. However, those assumptions are usually wrong. Therefore, it’s important to provide training… Read Full Article
045: World Class Internal Culture
June 09, 2021 | By: John DiJulius
Chief Revolution Officer John DiJulius of The DiJulius Group talks with Jess Pischel, Customer Experience Consultant for The DiJulius Group and Dean of the Customer eXperience Executive Academy. John and Jess talk about how critical it is for companies to focus on creating a World-Class Internal Culture. This culture should be communicated from not only… Read Full Article
