The ABC’s Of Business Have Changed

November 06, 2019 | By:

The ABC’s Of Business Have Changed  For the longest time, the ABC’s of business was considered Always Be Closing, made popular by the character played by Alec Baldwin in the 1992 film Glengarry Glen Ross. Times have changed and that salesmen paradigm is no longer a successful strategy in today’s The Relationship Economy. Today to… Read Full Article


Conversation Nevers & Always

October 30, 2019 | By:

*The following is an excerpt from my newest book The Relationship Economy, Building Stronger Customer Connections In The Digital Age, which hit #1 on Amazon! Customer experience and employee experience starts with your ability to communicate with both parties. How can you perfect the art of listening? Ask fascinating, probing questions, follow-up questions, and then… Read Full Article


Roboristas To Sexbots

October 23, 2019 | By:

The Best Speaking Experience I Have Ever Had Last week I had the pleasure of speaking to over 600 successful entrepreneurs at Verne Harnish’s prestigious ScaleUp Summit in Anaheim California. While Verne knows how to put on a first-class event for his attendees, it was the experience I received as a speaker that blew my… Read Full Article


This Is Why You Need To Listen Better

October 16, 2019 | By:

*The following is an excerpt from my newest book The Relationship Economy, Building Stronger Customer Connections In The Digital Age. Which just hit #1 on Amazon!   Myths Of Being A Good Listener If your goal is to build an exceptional customer experience, creating better listening skills in today’s relationship disadvantaged society is critical. In… Read Full Article


How To Be A Great Relationship Builder

October 09, 2019 | By:

*The following is content taken from John’s newest book The Relationship Economy, Building Stronger Customer Connections In The Digital Age AVAILABLE October 8, 2019.   There is a seismic shift happening today. Technology is changing the world, and not always for the better. For all the benefits it is bringing to businesses, it is coming… Read Full Article