It Is Better to Be Their Favorite Than the Best

February 26, 2020 | By:

1.    Customer Service Feature Story It Is Better to Be Their Favorite Than the Best We all have a company or two that we can’t live without. Think about the companies you frequent the most. They may be your favorite local restaurant, cafe, hair salon, or a dry cleaner. All these companies have competitors that… Read Full Article


We all have a Superpower to better Understand Others

February 19, 2020 | By:

1.    Customer Service Feature Story We all have a Superpower to better Understand Others We spend much of our time trying to understand what our customers, employees, significant others, and children really mean by what they say or don’t say. Too often we try to analyze, decode, or judge without ever knowing what is going… Read Full Article


How To Make Employee Pay Irrelevant

February 12, 2020 | By:

1.    Customer Service Feature Story How To Make Employee Pay Irrelevant Today is a tough labor market—in 2019 employee turnover was at an all-time high as reported by the Bureau of Labor Statistics. There are more jobs available than people looking, which certainly makes it an “Employee Market.” However, great leaders and great companies do… Read Full Article


Do You Have Negative Cues That You Are Not Aware Of

February 05, 2020 | By:

1.    Customer Service Feature Story Do You Have Negative Cues That You Are Not Aware Of? By Jess Pischel There is always an opportunity for improvement. Identifying the negative cues in the office, store, or business location and correcting them to become more positive will enhance the environment that the employees and customers experience. A… Read Full Article


 Meet The Most Liked Person I Have Ever Met

January 29, 2020 | By:

1.    Customer Service Feature Story  Meet The Most Liked Person I Have Ever Met Some people are “connectors” by nature. I have long marveled at how easily my brother-in-law Eddie Cheyfitz connects with total strangers and builds amazing relationships. He is one of the most liked people I have ever met. He and my sister… Read Full Article