How Healthy Are Your Professional Relationships?

February 20, 2019 | By:

Your Relationship Report Card To demonstrate how critical and dependent we are on others, The DiJulius Group uses the following exercise called Your Relationship Report Card. There are three parts: 1) Rank the importance of each group to your success, using 1-5 (1 being critically important, 5 being of low importance); 2) rank them in… Read Full Article

Stop Struggling—Here Is How to Help your Employees Adapt to Change

February 13, 2019 | By:

Let’s face it—change is uncomfortable. Regardless of the industry or company size, no company is immune to the inevitable discomfort that comes with change. How you choose to manage the discomfort of making changes within your organization has a direct impact on workplace culture. Companies must adapt well to change to remain relevant. Change isn’t… Read Full Article

Top 7 Soft Skills Your Employees Need To Be Trained On

February 06, 2019 | By:

Customer service and soft skills are not common sense, they are not innate, and people are not born with them. The quality of your customer service, and the level of your organization’s customer service, comes down to one thing and one thing only: The service aptitude of every employee you have.  The most critical component… Read Full Article

The One Thing The Best CX Companies Do Differently

January 30, 2019 | By:

Must Watch Video – The Future Of Customer Service Take ten minutes this week and show this The Future Of Customer Service video to your leadership team. Everyone needs to know what is happening and how to be ready for 2019 and beyond. The ONE THING The Best CX Companies Do Differently Nearly every business… Read Full Article

How To Avoid Your CX From Becoming a Flavor Of The Month

January 23, 2019 | By:

When I am working with my clients, I always tell them that creating the Service Vision is difficult, but what is even more difficult is sustaining the momentum. Ensuring that it is alive and being executed twelve to eighteen months from now. I had the pleasure of working with Al Serra Auto Plaza on their… Read Full Article