The Answer’s Yes…What’s the Question?

June 21, 2022 | By: John DiJulius

Many times, yes is the answer to a customer. Other times, rather than a flat-out no, the answer can offer an alternate version of what the customer needs or wants. I hate the word no. I truly do. I can’t believe how many people, in a vast number of companies, use it. It should be… Read Full Article


June 14, 2022 | By: John DiJulius

Do you know how to recession-proof your business? I am probably one of the few business owners who actually likes a recession, in some cases, prefers it over a booming economy. I know that may sound crazy, but when you really consider the advantages and disadvantages of both a great and poor economy, a poor… Read Full Article

How to Train Your Employees to be Great at Relationship Building

June 06, 2022 | By: John DiJulius

There is a seismic shift happening today making building relationships an absolutely essential facet of your customer service training. Technology is changing the world, yet not always for the better. For all the benefits it is bringing to businesses, it is coming at a significant cost. The cost is weaker human relationships, yet strong ones… Read Full Article

Why Chick-fil-A is one of the Most Loved Brands

May 30, 2022 | By: John DiJulius

You know you have a good business problem on your hands when, due to the demand for your services is so huge, the cities you operate are trying to declare a public nuisance because of traffic backups. As is the case happening for multiple cities where Chick-fil-A operates in.  After all these years, Chick-fil-A restaurants… Read Full Article


May 23, 2022 | By: John DiJulius

“I think that the office as we know it, is over,” said Airbnb Chief Executive Brian Chesky, in an interview with Time magazine’s The Leadership Brief. The return to office workplaces has been met with some controversy and has revealed insights regarding how Americans want to work. Not only do a significant number of employees… Read Full Article