September 11 – 12, 2019  |  Cleveland, Ohio

2019 Speaker Lineup

Christine Cashen

Mark Scharenbroich

Patricia Fripp

Robert Stevenson

Jesse Cole

Tami Evans

Jeff Mowatt

Kyle Maynard

Andy Bailey

Mark Perna

Max Yoder

John DiJulius

Dave Murray

Jessica Bound

Katie Mares

Brittni Walker

The 2018 Customer Service Revolution Conference

 September 11 – 12, 2019


 Huntington Convention Center
300 Lakeside Ave
Cleveland, OH 44113


 The Hilton Downtown Cleveland
100 Lakeside Ave E
Cleveland, OH 44114

Special rate for attendees!

 The Hyatt Regency Cleveland at the Arcade
420 Superior Avenue
Cleveland, OH 44114

Special rate for attendees!


 $2,000 (per ticket) $1,000 (per ticket)
 Act fast, rate increases March 22nd!



The Customer Service Revolution (formerly The Secret Service Summit) is America’s #1 Customer Service Conference. Two incredible days of amazing keynote speakers and breakout session presenters. You will hear from leading customer service authors, experts, consultants, and brand executives. This is the conference that has the capability to not only educate you on world-class service, and also immerse you in it. It is a conference experience like no other.

Enjoy world-class speakers, ground-breaking insights, and incredible networking with paramount service leaders, plus, the big ideas, motivation, and renewed energy to propel you and your team to the next level of customer service.

What is The Conference All About?

What started off in 2009 as a small conference about Customer Experience has grown into America’s #1 Customer Service Conference. The Customer Service Revolution (formerly the Secret Service Summit) draws executives from best-in-class organizations worldwide.

The Customer Service Revolution is:

A radical overthrow of conventional business mentality designed
to transform what employees and Customers experience. 
This shift produces a culture that permeates into 
people’s personal lives, at home and in the community, 
which in turn provides the business with higher sales, morale, 
and brand loyalty, thus makes price irrelevant.

CONTACT PRISCILLA. Request a Call Today | 440-638-2413

Past Sponsors Include:

Customer Service Revolution

Register Now