The DiJulius Group and The Secret Service Summit have helped Starbucks take service to new levels by not only creating a Service Vision but also by helping us adhere to a common goal. The combination of hands-on expertise shared by leading brand executives and the emotional component from motivational speakers, has made your events like none other.
Craig Russel, Executive Vice President
John relates an amazing amount of practical real world examples that can be applied in your efforts to launch a customer service revolution in your business as I have in my direct work with John.
Michael Coburn, Head of Customer Facing Supply Chain & Customer Service
Our net promoter scores are improving, our franchise owners are delivering a better experience and our employees are happier. Customer service is an elixir for your entire network and The DiJulius Group delivers!
Chuck Runyon, CEO and Co-Founder
The DiJulius Group and John reinforce one of our Core Values of providing Veteran families World-Class Customer Service. They provide a unique and different opportunity that is focused on the strategy of what it means to provide a Best-in-Class experience for our customers.
Rob Posner, CEO
Great energy, insightful analogies, on point topic and relevance. I wish we could have more time with him.
Manuel Deisen, General Manager
I like that John uses many resources to drive his key ideas home (videos, stories, other companies). It creates variety, keeps the learner engaged and shows he has done the work. John does a phenomenal job delivering and sharing his passion for customer service and that’s why I keep bringing him back.
Marlo Boyle, Senior Education Planner
How well he engaged the audience and how easy it was for them to follow. Thank you, thank you thank you to John for sharing his wisdom and experience with the audience.
Tom Petrillo, Principal
The Salon People
I love the way john involved the audience and the videos. John never fails to deliver an invigorating message and engage the audience. Even at 7:30 am on a Saturday morning!
Laura Rousseau, Senior Practice Development Specialist
Bausch + Lomb
The clarity of John`s brilliant message about customer service and his excellent presentation style.
Dick Borgman, Former CEO
John was energetic and connected with our audience. Real life, practical ideas were delivered. John nailed it and made me look great!!! Thanks for everything DiJulius team.
Gordon McCance, Executive Vice President of Marketing
MasterBrand Cabinets, Inc.
John’s energy was amazing. The interactions with the group and with our associates. The content was exactly what we needed. The shared learning from Zappos call was BRILLIANT! Very engaging. Loved It! It was everything our hotel needed to inspire our associates and refresh what it means to take care of a guest and exceed their expectations. The examples used, including FORD, were very relevant. U R the Experience, just a reminder of my role with my associates and our guests. Brilliant speaker, great energy!
Bernadette SaintVil, Director of Human Resources
West Palm Beach Marriott
The DiJulius Group helped our team build non-neogitatiable service systems which consistently create a WOW experience for our customers.
Jeff Rosen, Executive Vice President
The DiJulius Group showed us the key to maintaining a high retention rate year after year.
Melissa Gottlieb, Director of Sales
Smart Business Magazine
Thank you so much for another amazing customer service revolution! The speakers were absolutely phenomenal this year (again!), including the breakout speakers. So many takeaways for both the business, as well as persona. I loved the addition of Neen James as the emcee this year! She really tied everything together so well. Our team appreciated being given the opportunity to attend and see your team in action “walk the talk”. We are looking forward to another great year with TDG!
Katie Osborn, Vice President of Marketing
We have no doubt we selected the right consultants to help us focus and make these big changes. Thanks for being an example of the service mindset that we can all follow.
Brian Aust, Chief Strategy Officer
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