Do you know your company service aptitude?

The Company Service Aptitude Test [C‑SAT™] is a free tool based on the The DiJulius Groups’ methodology to providing a World-Class Customer experience. It pinpoints the Service Aptitude Level of your organization and lets management know where the strengths and opportunities lie.

General Questions

  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
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    Agree
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    Disagree
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    Disagree
  • Neutral
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    Agree
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    Disagree
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    Agree
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    Agree
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    Disagree
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    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
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  • N/A
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    Disagree
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    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
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    Disagree
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  • Somewhat
    Agree
  • Strongly
    Agree
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    Disagree
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    Agree
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    Agree
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    Disagree
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    Disagree
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    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
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    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A

A Customer Service Vision Statement

  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A

Creating a World-Class Internal Culture

  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
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    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A

Non-Negotiable Experiential Standards

  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A

Secret Service Systems

  • Strongly
    Disagree
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    Disagree
  • Neutral
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    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
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    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
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    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
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    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A

Training To Provide a World-Class Customer Experience

  • Strongly
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  • Neutral
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    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • 0
  • 1-5
  • 6-10
  • 11-15
  • 16 & up
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A

Implementation and Execution

  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A

Zero Risk

  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
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    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
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    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
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    Disagree
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    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
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    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A

Creating an Above-and-Beyond Culture

  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A

Measuring Your Customer’s Experience

  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A

World-Class Leadership

  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A
  • Strongly
    Disagree
  • Somewhat
    Disagree
  • Neutral
  • Somewhat
    Agree
  • Strongly
    Agree
  • N/A