Changing The World By
Creating a customer service revolution
Would you like to improve your Customer Service levels and make price irrelevant?
The DiJulius Group has developed unparalleled Customer Service content, consulting, training, and products, that provide our clients with a competitive advantage; making them the brand their customers cannot live without.
Recognized as the world’s leading authority on Customer Service, The DiJulius Group’s client list includes The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PWC, Cheescake Factory, Chick-fil-A, Aveda, Harley Davidson, and more. Our Customer Xperience Executive Academy and annual Secret Service Summit are attended by some of the world’s most iconic service brands. Join us, and discover what being a part of the Customer Service Revolution can mean for your business.
April 25, 2018
By: John DiJulius
How did Starbucks handle a very bad situation? As most of you have heard by now, Starbucks was at the center of a viral story last week when an employee at a Philadelphia location called the police on two African American men because the two men were sitting in the store without purchasing anything and… Read Full Article
April 18, 2018
April 11, 2018
Do you know your company service aptitude?
The Company Service Aptitude Test [C‑SAT™] is a free tool based on the X‑Commandment methodology to providing a World-Class Customer experience. It pinpoints the Service Aptitude Level of your organization and lets management know where the strengths and opportunities lie.