Changing The World By
Creating a customer service revolution
Would you like to improve your Customer Service levels and make price irrelevant?
The DiJulius Group has developed unparalleled Customer Service content, consulting, training, and products, that provide our clients with a competitive advantage; making them the brand their customers cannot live without.
Recognized as the world’s leading authority on Customer Service, The DiJulius Group’s client list includes The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PWC, Cheescake Factory, Chick-fil-A, Aveda, Harley Davidson, and more. Our Customer Xperience Executive Academy and annual Secret Service Summit are attended by some of the world’s most iconic service brands. Join us, and discover what being a part of the Customer Service Revolution can mean for your business.
February 14, 2018
By: John DiJulius
Competing in Price Wars vs. Experience Wars Compare these two headlines: Dunkin’ Donuts Ramping Up Discounts To Bring In Customers vs. Howard Schultz to Focus on Higher-End Shops. The two biggest coffee chains taking two very different strategies. Dunkin’ Donuts is forced to compete in price wars while the Starbucks is competing in Experience wars. Dunkin’… Read Full Article
February 07, 2018
January 31, 2018
January 24, 2018
Do you know your company service aptitude?
The Company Service Aptitude Test [C‑SAT™] is a free tool based on the X‑Commandment methodology to providing a World-Class Customer experience. It pinpoints the Service Aptitude Level of your organization and lets management know where the strengths and opportunities lie.