Changing The World By
Creating a customer service revolution
Would you like to improve your Customer Service levels and make price irrelevant?
The DiJulius Group has developed unparalleled Customer Service content, consulting, training, and products, that provide our clients with a competitive advantage; making them the brand their customers cannot live without.
Recognized as the world’s leading authority on Customer Service, The DiJulius Group’s client list includes The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PWC, Cheesecake Factory, Chick-fil-A, Aveda, Harley Davidson, and more. Our Customer Xperience Executive Academy and annual Customer Service Revolution conference are attended by some of the world’s most iconic service brands. Join us, and discover what being a part of the Customer Service Revolution can mean for your business.
August 15, 2018
By: John DiJulius
Employees Quitting Jobs At All Time High The Wall Street Journal reported employees are quitting their jobs today at record-breaking numbers. Job-hopping is the rage in nearly all industries. It has become an “Employee Market” due to a strong economy and extremely low unemployment (lowest in 18 years). It is always less expensive and easier… Read Full Article
August 13, 2018
August 08, 2018
August 01, 2018
Do you know your company service aptitude?
The Company Service Aptitude Test [C‑SAT™] is a free tool based on the X‑Commandment methodology to providing a World-Class Customer experience. It pinpoints the Service Aptitude Level of your organization and lets management know where the strengths and opportunities lie.