CUSTOMIZED TO FIT YOUR NEEDS

Customer Service Consulting

Become the brand your Customers cannot live without

How do you provide every customer with a consistent world-class experience? How can you improve customer and employee loyalty? We can answer these questions and more. Let’s talk about where you want to take your organization. Do you want to be considered the best at what you do, or the only ones who do what you do?

Whether you are a Fortune 500 company or a two man start-up operation, Customer Service affects every aspect of your business, and investing in it is mandatory to your success.

Why is an investment in Customer Service necessary?

  • On average, 52% of Customers will buy more and pay more because of good Customer experience
  • 85% of Customers are willing to pay up to 25% more to ensure superior service
  • Every $1 invested in Customer Service yields a $3 return
  • A Customer Service leader will outgrow revenues of laggards in their industry by double and even triple digit percentages
  • Customer Service training increases employee motivation and engagement

Adversely, research has shown not investing in your Customer experience will destroy the financial results of a company.

  • More than 50% will stop buying from you if they have a bad experience
  • If your company is not focusing on an improved experience already, the gap between you and your competitor who has, will increase and compound daily
  • Unhappy Customers cost businesses a lot of money from support and returns, to word of mouth on social media
  • 82% of people have stopped doing business with a company due to bad customer service
  • 85% of customers who have a bad experience want to warn others from doing business with that company

HOW DOES THE DIJULIUS GROUP DIFFER FROM OTHER CONSULTING COMPANIES

We employ the proven X Commandment methodology used in such prestigious brands as The Ritz-Carlton, Starbucks, Chick-fil-A and Nordstrom to systematize hospitality. This renowned methodology, created by John DiJulius, is responsible for creating and sustaining world-class service in organizations globally.

Schedule A Complimentary Call

If you want to make price irrelevant and become the brand your customers cannot live without, schedule a complimentary call with one of our advisors today. We love to talk service and would be happy to make customized recommendations based on your current needs and resources.

At The DiJulius Group. we also strive to deliver the best experience to our clients. This means we limit the number of clients our teams work with simultaneously; ensuring you receive the expertise, attention and resources you deserve. The result of this is, that on occasion, as a new inquiry you may not be able to schedule a consulting project in immediate fashion. You may be asked to hold your project for the best team we have aligned, for your needs, to become available.

To speak with a consultant, contact:

Claudia Medica
Client Relationship Advisor
Claudia@TheDiJuliusGroup.com
440-484-2377

Clients

The
Ritz-Carlton

Starbucks

Our Consultants

John DiJulius

Dave Murray

Katie Mares

Jessica Bound

TO HIRE A CONSULTANT, PLEASE CONTACT:
CLAUDIA@THEDIJULIUSGROUP.COM | 440-484-2377

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