Employee and Customer Experience Consulting

Guiding You To Build a Brand Experience That Will Retain Customers AND Employees

Why Consider Customer Experience Consulting?

Your brand experience either attracts, or detracts both customers and employees. Meaning, your brand experience either makes you or costs you money.

We all have a choice of where to spend our time and money, and we all have a choice where to work. Because we have a choice, we want to do business with the people (and brands) that provide the best experience.

If your customer experience fails to meet expectations:

  • Your prices become negotiable
  • Trust is lost
  • Customers move to competitors

Not only that,

  • Your employees become frustrated
  • Stakeholders exert pressure on management
  • Your reputation loses respect

If your employee experience fails:

  • Morale decreases
  • You lose your best employees, often to your competitor
  • You spend $$$ on ads, hiring and training
  • Customers view your employee turnover as instability
  • Unhappy employees lead to unhappy customers which leads to unhappy shareholders

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How We Can Help

Using time-tested methodology (the same one used by world-class companies like Chick-fil-A, Starbucks, The Ritz-Carltons), The Dijulius Group's consultants guide you in building simple step-by-step processes to develop your own signature brand experience.

We work with you and your team to create tools that align, inspire, train, and hold everyone accountable for the role they play in that experience. And finally, we give you our proven formula to implement what you have created so that it sticks.

Brands excelling on The DiJulius Group’s  CX Design framework include:

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You become the brand of choice, the one that exceeds customer expectations, the industry leader!

Here’s how you get there:

  • Schedule a call to customize your consulting project.
  • Select your team and a project leader to work with us (on site or virtually)
  • Participate in strategic sessions to build your process-driven signature brand experience.
  • Implement what you created, using our proven formula, so that it sticks.
  • Become the customer and employee brand of choice!

Building a signature experience means you benefit from

  • Stronger relationships with your customers and employees
  • Reduction in turnover
  • Customers knowing what to always and never expect when doing business with you
  • Higher customer satisfaction rates
  • Higher loyalty and referral rates
  • Employees gain a sense of purpose
  • You become known as a trusted resource
  • Customers are more forgiving if something does go wrong
  • Your pricing becomes irrelevant
At The DiJulius Group we believe that giving you the right tools and a sustainable plan will allow you to succeed long after our project together is complete.

From fortune 100 companies and franchises to manufacturing businesses and hospitals, our deep, real-world experience has led to dramatic financial gains for our clients.

Some of our Case Studies

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Virtual Consulting Available

At The DiJulius Group, we know that you want to keep your team focused on customer experience, but remote workers, travel restrictions and budgets can make it difficult to get everyone in the same room, which can feel limiting. We believe just because you’re not physically together, doesn’t mean you can’t learn, train and be inspired together. All of our consulting options are available onsite or virtual.

Is an investment in customer service necessary?

  • On average, 52% of Customers will buy more and pay more because of good Customer experience
  • 85% of Customers are willing to pay up to 25% more to ensure superior service
  • Every $1 invested in Customer Service yields a $3 return
  • A Customer Service leader will outgrow revenues of laggards in their industry by double and even triple digit percentages
  • Customer Service training increases employee motivation and engagement

Adversely, research has shown not investing in your Customer experience will destroy the financial results of a company.

  • More than 50% will stop buying from you if they have a bad experience
  • If your company is not focusing on an improved experience already, the gap between you and your competitor who has, will increase and compound daily
  • Unhappy Customers cost businesses a lot of money from support and returns, to word of mouth on social media
  • 82% of people have stopped doing business with a company due to bad customer service
  • 85% of customers who have a bad experience want to warn others from doing business with that company

From global organizations, national icons, to local businesses, we partner with organizations on their journey to customer satisfaction.
Our testimonials speak for themselves.