Customer Service Consulting

Here’s how it works

Contact us today to find out how we’re helping companies across the country build their experience while working remote

Why is an investment in Customer Service necessary?

  • On average, 52% of Customers will buy more and pay more because of good Customer experience
  • 85% of Customers are willing to pay up to 25% more to ensure superior service
  • Every $1 invested in Customer Service yields a $3 return
  • A Customer Service leader will outgrow revenues of laggards in their industry by double and even triple digit percentages
  • Customer Service training increases employee motivation and engagement

Adversely, research has shown not investing in your Customer experience will destroy the financial results of a company.

  • More than 50% will stop buying from you if they have a bad experience
  • If your company is not focusing on an improved experience already, the gap between you and your competitor who has, will increase and compound daily
  • Unhappy Customers cost businesses a lot of money from support and returns, to word of mouth on social media
  • 82% of people have stopped doing business with a company due to bad customer service
  • 85% of customers who have a bad experience want to warn others from doing business with that company


We employ the proven X Commandment methodology used in such prestigious brands as The Ritz-Carlton, Starbucks, Chick-fil-A and Nordstrom to systematize hospitality. This renowned methodology, created by John DiJulius, is responsible for creating and sustaining world-class service in organizations globally.

About The X Commandment Methodology
customer experience courses online

Schedule A Complimentary Call

If you want to make price irrelevant and become the brand your customers cannot live without, schedule a complimentary call with one of our advisors today. We love to talk service and would be happy to make customized recommendations based on your current needs and resources.

At The DiJulius Group. we also strive to deliver the best experience to our clients. This means we limit the number of clients our teams work with simultaneously; ensuring you receive the expertise, attention and resources you deserve. The result of this is, that on occasion, as a new inquiry you may not be able to schedule a consulting project in immediate fashion. You may be asked to hold your project for the best team we have aligned, for your needs, to become available.

To speak with a consultant, check our calendar to schedule a call.

Schedule a Call



Virtual Consulting Available

At The DiJulius Group, we know that you want to keep your team focused on customer experience. But travel restrictions and budgets make it difficult to get everyone in the same room, which feels so limiting. We believe just because you’re not physically together, doesn’t mean you can’t learn, train and be inspired together.

We understand that the tools  needed to present and engage in a virtual setting require a special skillset, and most companies don’t have resources to devote to that.  Our virtual studio and team of professionals, trained to deliver memorable virtual experiences, means you save time and money.

customer service consultants

Our Consultants

John DiJulius

Dave Murray

Jess Pischel

Brittni Walker

Joe Wolfcale

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Keynotes & Workshops