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What key performance indicators (KPIs) are you currently tracking as a company, as a team/department, and individually? For example;

1. Do you know your client retention/resign rate?
2. NPS or customer satisfaction scores
3. Earned sales versus bought sales
4. Who in your company retains the highest % of their customers? Who in your company gets the most referrals?
5. Do you know how much a 5% difference in any of those previously mentioned would have on your revenue and process?