The DiJulius Group

Looking for a sales trainer? Don't call John! Want a leadership workshop? John is not your man. Want to create a world-class customer service company? Stop searching, but you better be serious, because with John you are getting the absolute best - GUARANTEED!

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What's the Secret? Workshop in Cleveland!

What's The Secret? Workshop John R. DiJulius III Best-selling author & consultant to world-class service companies For the first time ever, John will be delivering a full day workshop in Cleveland open to the public This event is not scheduled to be repeated and the rare opportunity to attend this exclusive event is extremely limited--THIS EVENT WILL SELL OUT October 15, 2008 8 a.m. - 5 p.m. $2,500/table of ten $350/Single At the Cleveland Hilton Garden Inn Making Price Irrelevant! This workshop covers the 10 Commandments of World Class Service, as well as the obstacles that prevent world class service. Your company representatives will work on the following:

Creating systems to attract and retain world-class employees.
Hidden systems that utilize customer intelligence to personalize experiences.
Establishing a service vision and non-negotioable standards that even your newest employees can follow.
Identifying service defects, then create service recovery and VIP programs that keep customers for life, and more!

Space is limited, this event will sell out! Register your team today by calling: (216) 839-1430 x 2 or click here

Order What's the Secret?

This book will be the bible of customer service. John DiJulius has “cracked the code” to why few companies can get thousands of employees to execute superior customer service and many can’t get a department of 15 to do deliver it. It is the culmination of five years of research of what makes the top world class customer service companies, including a ton of data, statistics, and best practices from all industries. Order your copy today! More Info...

What's the secret hits #1 on Amazon!

What's the Secret? is #1 on the best seller list!

Be sure to get your copy!

Order here!

What Is Your Company's Service Aptitude?

When it comes to customer service, do you know the rating for your company, location or department? The DiJulius Group has created an incredibly powerful tool called the Company Service Aptitude Test. The C-SAT not only pinpoints the Service Aptitude Level of your organization, but even more importantly, it lets management know where the strengths and opportunities are in order to get to the next level. More Info...