Certification Course

CX Executive Academy

How Do You Create A Customer Service Revolution At Your Company?

Having worked with the top Customer Service organizations in the world, The DiJulius Group’s Customer Xperience Executive Academy (CXEA) gives you both theoretical and practical Xperience on how to elevate the levels of service at your company. With the need for rapid growth of the Customer Xperience Executive in businesses today, the Customer Xperience Executive Academy uses the X Commandments Methodology which covers all the facets and responsibilities that fall under Customer Xperience. Unlike any other institution, the CXEA’s focus, strictly on the Customer Xperience, prepares leaders to champion change at any company, regardless of industry.

Date

January 9 – September 13, 2018

Pricing

$ 15,000  

Submitting your application at least six to eight weeks prior to the course start date will improve your opportunity to be accepted as class sizes are limited. Upon acceptance into the class your seat will be reserved with payment up front for the year.

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OVERVIEW

The CXE course outline has been designed to prepare leaders like you, from around the world, for a new level of leadership, to the benefit of both your career and your organization. This course enables you to assess the current state of service in an organization and work to build a culture within that delivers world-class Xperiences consistently.

The CXE Academy provides comprehensive training and certification on all facets and responsibilities that fall under the Customer Xperience, while sharing best practices through high impact exchanges with like-minded professionals. As a student at The CXE Academy you will develop your ability to design and implement significant business change that impacts the customer service delivered by your organization.

The series of classes developed for The CXE Academy follows the trademarked X Commandments methodology created by John DiJulius and The DiJulius Group. As a participant, you will learn the importance of each aspect of this methodology, and how to implement and execute on each one.

COURSE TOPICS

  • Adapt The DiJulius Group’s trademarked X-Commandment methodology and tailor it to your business
  • Start a Customer Service Revolution in your organization
  • Transform and improve the six components of your Customer’s experience
  • Create a strong Service Vision that instills purpose in your employees
  • Recruit, engage, retain and develop employees with high service aptitude that align to your core values
  • Build a culture that seeks to go above and beyond what is expected during interactions
  • Develop non-negotiable experiential standards that are executed on, with each customer, in each interaction
  • Systematize hospitality to ensure consistency among departments and locations
  • Create and implement zero risk systems to avoid service challenges and work to strengthen customer relationships if you experience a service failure
  • Measure your customer’s experience and how to address the data your receive
  • Walk the walk as a World-class leader

Schedule

In class sessions — Cleveland, Ohio
  • Q1: January 16-18, 2018
  • Q2: April 10-12, 2018
  • Q3: June 19-21, 2018
  • Q4: September 11-13, 2018
Virtual sessions
  • January 9, 2018
  • February 13, 2018
  • March 13, 2018
  • May 1, 2018
  • May 29, 2018
  • July 10, 2018
  • August 14, 2018
  • Secret Service Summit

CXEA ONLINE

The CXE course outline has been designed to prepare leadership, to the benefit of both your career and your organization. This course enables you to assess the current state of service in an organization and work to build a culture within that delivers world-class experiences consistently.

The CXE Academy provides comprehensive training and certification on all facets and responsibilities that fall under the Customer experience, while sharing best practices through high impact exchanges with like-minded professionals. As a student at The CXE Academy Online you will develop your ability to design and implement significant business change that impacts the customer service delivered by your organization.

FOR MORE INFORMATION, PLEASE CONTACT:
CLAUDIA@THEDIJULIUSGROUP.COM | 440-443-0023

Clients

The
Ritz-Carlton

Starbucks

CX Executive Academy

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