Hi, I’m Jess!
As a Customer Experience Consultant with The DiJulius Group, I help my clients generate ideas, turn them into systems, and then implement them enterprise-wide. I have a passion for working on meaningful projects while creating leaders that move results through their people.
I am a strong, critical thinker, whose analytical and strategic skills bring a holistic approach to my projects – leaving nothing to chance.
I have been personally trained on the trademarked X Commandments methodology by John DiJulius and use this methodology regularly with our clients.
My priority in every client engagement is to create new customer experience standards and implement systems that lead to concrete, measurable results.
In addition to my role as a Customer Experience Consultant, I am also a keynote speaker. I love to share my clients’ best practices and provide content that my audience can apply immediately in both their professional and personal lives.
I spend most of my free time with my husband, Ryan and my goldendoodle, Max. I also enjoy shopping, traveling, and watching Cleveland sports (there’s always next year)!