Interview Questions Designed to Gauge a Candidate’s Service Aptitude Potential

Interview Question Guide to Gauge Service Aptitude focuses on whether the candidates have the potential to provide excellent customer experience skills, primarily soft skills. These questions should be combined with other interview questions not listed in our Guide that assess skills like technical knowledge, work ethic, cultural fit, etc.  We also do not recommend using all these questions; pick the ones that best fit your company’s customer service culture.

These questions are broken into six key categories:

  1. Happy/Optimistic
  2. Genuinely Likes Others
  3. Curiosity
  4. Kind & Caring
  5. Desire to be Great at Customer Service
  6. Empathy
The DiJulius Group Interview Question Guide Page 1, The DiJulius Group

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