Interviewing for Customer Service Rockstars

To truly be a customer experience rockstar, your employees must genuinely like and care about others. Your hiring process must recognize those who do and don’t.

Learn key interview and conversation techniques that helps you recognize potential employee candidates who enjoy being around others and serving them.

– Do they have empathy & compassion?
– Deep down, do they possess kindness?
– Are they paranoid and suspicious of others?
– Do they want to go above and beyond for co-workers and customers?
– Are they willing and enjoy improving their cx skills through training?
– Are they enthusiastically engaging and warm?
– Can they be taught to make a brilliant comeback with a customer?
– Are they relationship disadvantaged?
– Are they capable of learning rapport & relationship building?
– Are they happy people?

Interviewing, The DiJulius Group

Register for the On Demand Webinar