The Journey Mapping Livestream Has Sold Out
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sign up for the NEW Livestream Series here
Even if you offer better products than your competitors, you’re losing revenue if their service is better.
- Consumers will pay more to purchase from a company with a reputation for great customer service.
- And companies with highly engaged employees have more sales because their teams are more likely to go above and beyond to improve customer service.
During these livestream workshops, The DiJulius Group will guide you in creating a distinct brand experience that will keep your customers and employees engaged.
Journey Map Your Signature Customer Experience
SOLD OUT
12:00 PM ET – 3:00 PM ET
Journey Map Your Signature Employee Experience
SOLD OUT
12:00 PM ET – 3:00 PM ET
This workshop is crafted for: anyone who shapes, leads or manages the customer experience or leads those who deliver it. (Note: customer can also refer to client, patient, user, consumer, buyer or patron)
A signature customer experience is a distinct customer experience your customers can only get from you. This kind of experience requires consistency. You have to get rid of “employee roulette” and train your employees on the customer experience standards that set you apart. So that is exactly what we will be working with you to achieve.
In this livestream workshop, you will learn how to:
- Journey map each touchpoint of your customer’s experience, viewing it from their perspective
- Reduce inconsistencies, employee and department/location roulette
- Deliver outstanding results with average employees
- Anticipate and avoid service defects at each stage of your customer’s experience
- Seek and capitalize on opportunities to go above and beyond at each stage of your customer’s experience
- Create and train for non-negotiable standards at each stage of your customer’s experience
This workshop is crafted for: anyone who shapes, leads or manages the employee experience or leads those who deliver it. This can also be anyone responsible for the recruiting, hiring or onboarding.
A signature employee experience puts the focus on becoming the business great employees find instead of trying to find great employees. This kind of experience requires a goal that every long-term employee should consider their decision to join this company as one of the best decisions of their career life. That’s what we will be working toward in your employee journey map.
In this livestream workshop, you will learn how to:
- Journey map your employee experience from their viewpoint
- Build a culture moat around your top talent
- Retain engaged, talented employees long-term (it is not about the pay)
- Give employees something to brag about
- Be an obsessively positive and grateful leader
- Reduce turnover
- Increase employee morale
- Instill purpose in your team
Journey Mapping is the powerhouse of customer and employee experience. It’s way more than just identifying touchpoints. It’s a direct link to creating the standards and consistencies that identify your brand. It’s the experience every customer and employee who does business with you will come to expect and crave.
If you struggle with:
Lack of standards
Customer complaints
Unengaged employees
Implementation that sticks
Finding A+ employees
Then these workshops are for you!
If you’re trying to:
Create consistency
Scale your business
Build a loyal customer base
Retain your workforce
You don’t want to miss this.
Get ready for transformation!
1. Register for the workshops
2. Attend live with your team to build your journey maps
3. Implement your one-of-a-kind brand experience that attracts customers and employees
Workshop Investment:
Included with your introductory rate registration:
- Registration for up to 5 team members
- Full Access to both days
- Digital Workbook for both days
- Replay post event, 4 weeks access
- Access to live one hour zoom Q&A one week post event
$249
$799
Join John DiJulius, best-selling author and founder of The DiJulius Group, and Dave Murray, bestselling author and The DiJulius Group’s VP of Consulting, for an intensive livestream workshop on how to transform your business and attract more customers and employees.
These workshops are hands-on, designed to give your leadership team time to work on developing your brand experience through journey mapping while having access to The DiJulius Group consultants for any questions or challenges that arise.
With decades of experience guiding companies to stand out in their industries, John and Dave will show you how to develop a signature brand experience that drives business growth.
