Training Your Employees on the Critical Soft Skills Needed Today

Today’s illiterate are those who are unable to make connections with others.

We are living in the “digital disruption era” in which technology has provided us with unprecedented advances, information, knowledge, instant access, and entertainment. However, as convenient as these advances make our lives, they also have changed the way we communicate, behave, and think and have led to a dramatic decline in our people skills.

As a society, we are now relationship disadvantaged. We no longer become curious about others or eager to engage in conversations. We spend less time with friends via in-person interactions. The younger generation primarily communicates electronically, and the explosion of e-commerce means we go out less and less. And when we do, there’s a marked lack of social cohesion. An everyday life example is exchanging pleasantries with a stranger when riding in an elevator. What used to be a rule has become an exception, yet such a simple interaction can have profound effects on someone’s emotional well-being. In business, multi-channel communication has dramatically reduced phone calls to companies; customers can get answers and place orders via email, on websites, or through social media channels.

The pendulum has swung to high tech and low touch with far less social interaction. Consequently, we long for a sense of community, belonging, and purpose, a world in which people actually know our name, what we do, what is important to us, and have trust in one another. Today, trust is an endangered value. Those who understand that human touch is the most important part of any experience—especially a world-class customer experience—will flourish. Personally, and professionally, success is increasingly about creating and building human connections.

Learn how to train your entire organization on the emotional superpowers:
Authenticity
Love People
Listening
Curiosity
Empathy
Happy
Grateful
Positive/Optimism
Kind

Virtual Workshop Series 2024 Template, The DiJulius Group

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