Tearing Down Silos by Building Collaboration Across Departments
What will be covered:
- Creating World-Class Teamwork
- A World-Class Experience Starts at the Home Office
- Remove silos, and train compassion and empathy.
- Clarify handoffs between departments.
- Understand how your work impacts others: Who does your work support? What group is dependent on your efforts?
- Who, really, is your customer?
- Tighten up communication.
- Are you spending enough time experiencing your own customer experience?
