I like that John uses many resources to drive his key ideas home (videos, stories, other companies). It creates variety, keeps the learner engaged and shows he has done the work. John does a phenomenal job delivering and sharing his passion for customer service and that’s why I keep bringing him back.
Listen to the Customer Service Revolution Podcast
2020 Customer Service Revolution Goes Virtual
Blog Categories
Blog Archives
Authors
Customer Service Tips
Don't ask the customer what they want, give them something they cannot live without.
Quote of the day
Unknown