I like that John uses many resources to drive his key ideas home (videos, stories, other companies). It creates variety, keeps the learner engaged and shows he has done the work. John does a phenomenal job delivering and sharing his passion for customer service and that’s why I keep bringing him back.
2020 Customer Service Revolution Goes Virtual
Customer Service Tips
Price is irrelevant when your customers are so happy with you, they have no idea what your competition charges.
Quote of the day