Listen to Podcasts featuring John DiJulius

Podcasts

Cultivating The Customer Service Experience with John DiJulius

We are all into the customer service experience. Many companies and people talk about customer service, but they don’t make it their brand. John DiJulius has made his whole business life all about customer experience. John is a keynote speaker, international customer experience consultant, and the bestselling author of three books, including The Customer Service Revolution. He works with world-class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, Chick-fil-A, and many more. John shares how he lives his brand and how he puts the customer experience into everything he does.

#30Days2Grow Special: Interview With John DiJulius

On this week’s Phorest FM episode, Killian and Zoe welcome back Ronan Perceval, CEO of Phorest Salon Software to lead an insightful interview with keynote speaker, international customer service experience consultant and best-selling author John DiJulius. This special interview is part of the #30Days2Grow Interview Series.

Scaling Up Services – John DiJulius

John is THE Authority on how to provide a world-class customer experience. An international consultant and best selling author of two books he works with companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle, Marriott Hotel, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-A and many more.

John isn’t just talking about it, he lives it, as a very successful entrepreneur of two businesses; John Robert’s Spa, a chain of upscale Cleveland locations, repeatedly named one of the top 20 salons in America and The Di-Julius Group, a consulting firm focused on changing the world by creating a customer service revolution.

A Customer Service Revolution in Vacation Rentals – John DiJulius

Today Sarah and Tim talk to Keynote Speaker, Best Selling Author, and International Customer Service consultant John DiJulius.  John has been a keynote speaker at VRMA twice, and is the main attraction each year at the “Secret Service Summit.”  In short, he knows his stuff and he shares it with us in this episode.  Hear about 5 keys to making a good hire, what the FORD method is, and why he thought his mother owned his elementary school, and why he did not play shortstop for the Cleveland Indians.
This is an episode you do not want to miss!

Episode description

In this Business Acumen Episode Greg discusses the customer service revolution with John DiJulius from the DiJulius group. Customer service is changing and if you aren’t on board, you will be left behind. Check out this episode of Business Acumen to learn how your customer service measures up.

Episode description

John DiJulius opened a small hairdressing salon in 1993 that treated their customs very differently to the majority in the industry and from there has gone onto becoming one of the world’s leading authorities on customer service working with huge corporations such as The Ritz Carlton, Starbucks and Harley Davidson.

In this episode John tells us:

  • How he made the salon so different
  • How to compete when the competition is much more established, has more money and more customers
  • How to make price irrelevant
  • What is “The Secret Service Allowance Programme”
  • The difference between on-stage and off-stage and how your employees might be damaging your brand
  • What is FORD and how it can help you in business relationships
  • Why we should all “Beat The Greet”
  • and why “Give More” are John’s favourite words

Episode description

Episode description

Keynote speaker, consultant and best-selling author John DiJulius talks with Founding Partner Ryan Rieches on the importance of the customer experience.  The two discuss why this element is crucial for business success, and how to incorporate excellent customer service in your brand promise.

Episode description

Episode description

International consultant and best-selling author of three Customer service books, his latest book, The Customer Service Revolution, instantly hit #1 on Amazon. John Dijulius works with world class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestlé, Marriott Hotels, PwC, Cheesecake Factory, Progressive Insurance, Harley Davidson, Chick-fil-A, and many more.

He isn’t just talking about it, he lives it, as a very successful entrepreneur of two businesses. John Robert’s Spa, a chain of upscale Cleveland locations, has been repeatedly named one of the top 20 salons in America; and The DiJulius Group, a consulting firm focused on changing the world by creating a Customer service revolution. John will demonstrate how we can make our Customer service our single biggest competitive advantage and make price irrelevant!

Episode description

Best-selling author of three customer service books, John DiJulius shares how a company can make their customer service approach and their customer experience their single biggest competitive advantage. Training is the #1 factor in an employee’s ability to recognize and deliver world-class customer service. In order to extract the gifts of a millennial workforce, an organization must include them in the corporate purpose.

Episode description

John R. DiJulius III is a world class customer service guru and entrepreneur. He uses his skills to help businesses worldwide to give their customers an exceptional customer service. He understands exactly what it takes to deliver a great service and also uses his skills in his two businesses to great success. John’s most recent book – ‘Customer Service Revolution’ talks about how companies are standing out from the rest through their customer service and today chats to Jacob about training employees in excellent customer service, why lawyers are amongst the worst and how to deal with unhappy customers.

Episode description

Best-selling author of three customer service books, John DiJulius shares how a company can make their customer service approach and their customer experience their single biggest competitive advantage. Training is the #1 factor in an employee’s ability to recognize and deliver world-class customer service. In order to extract the gifts of a millennial workforce, an organization must include them in the corporate purpose.

Episode description

Top Tips
  1. Don’t blame employees for poor customer service.
  2. Companies must train and certify employees to prepare them to work with your biggest asset: customers.
  3. Develop a methodology. Stick with it and understand how this impacts the customer experience.
  4. The leadership team must understand that the training and the mode of operation are not going away.
  5. Know people’s “Ford”: family occupation, recreation, dreams.
  6. Your brand should have a Chief Experience Officer.

“Vacation rentals and customer service go hand-in-hand, and we have it covered– or so we believe.

We all like to think we are offering amazing service to our guests – we respond quickly to their inquiries; deliver a beautiful home with lovely décor and comfortable beds, and provide them with comprehensive information on the property and the local area.

But, is that enough?

My guest on the podcast today thinks a little differently.

I first came across John DiJulius at the VRMA Conference in San Diego where he delivered the keynote address then followed that with a standing-room-only seminar.

I was transfixed with his passion, enthusiasm and the takeaway information that I applied as soon as I got back to our office.

And John’s new book, The Customer Service Revolution, is the required read for all our staff.”

Episode description

John DiJulius is an international consultant and best selling author of 3 customer service books, his latest book; The Customer Service Revolution instantly hit number 1 on Amazon. John works with world-class companies like The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Nestle¢, Marriott Hotels, PwC, Cheese Cake Factory, Progressive Insurance, Harley-Davidson, Chick-fil-A and many more. John isn’t just talking about it, he lives it. As a very successful entrepreneur of 2 businesses, John Robert’s Spa, a chain of upscale Cleveland locations has been repeatedly named 1 of the top 20 salons in America and The DiJulius Group, a consulting firm focused on changing the world by creating a customer service revolution. John will demonstrate how we can make our customer service our single biggest competitive advantage and make price irrelevant.

Episode description

Best-selling author of three customer service books, John DiJulius shares how a company can make their customer service approach and their customer experience their single biggest competitive advantage. Training is the #1 factor in an employee’s ability to recognize and deliver world-class customer service. In order to extract the gifts of a millennial workforce, an organization must include them in the corporate purpose.

Episode description

Shep Hyken speaks with John DiJulius, international consultant, best-selling business author and owner of the award-winning John Robert’s Spa. John shares ideas from his latest book, “The Customer Service Revolution.” They discuss the radical overthrow of conventional business mentality which is transforming what employees and customers experience. This provides an opportunity for higher sales, a boost in employee morale, and brand loyalty. The result is that price becomes irrelevant. You can’t afford to miss this episode as John shares his expertise on creating an amazing customer experience!

John DiJulius is the successful entrepreneur behind John Robert’s Spa and The DiJulius Group. He’s the author of a couple successful books on customer service, and tours the world speaking about making price irrelevant to your customers. He says all of this success comes down to one thing: Being a fanatic.
John believes all the most successful entrepreneurs are or were fanatics in their devotion to their endeavors. Walt Disney, Steve Jobs, Ray Kroc, Richard Branson, Herb Kelleher, you name it … they were/are obsessed with ensuring that their customer experience is delivered in a very particular way. They were obsessed with their products and/or services and were driven to ensure that the product was consistent and precisely as designed.

Episode description

Best-selling author, world-renowned customer service expert, founder of the DiJulius Group, business success – John DiJulius III has tapped into something special. On this podcast, John discusses applying his methodology beyond business, and why his life purpose is to “live an extraordinary life, so that others will.”

Stating your purpose isn’t enough. You have to deliver what you say and what you declare happen. “We all have seeds of potential,” John asserts, “and the seeds of potential that we don’t grow to their fullest potential…cheats all the people that are dependent on us.” Many people just say that they want to live an extraordinary life, but they don’t do the things that can get them there.

Do you believe that you provide good customer service? Are you wondering why customer service is so important to your business?

In this episode, I interview John DiJulius, the author of What’s The Secret: To Providing a World-Class Customer Experience. He’s worked with companies such as the Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread and many others.

Are you looking to find ways to provide better customer service?

Do you need tips to improve your social care?

This week on the Social Media Social Hour, John DiJulius joins me to dive into world-class customer service tips, social care and more! John is a leading authority on customer service and has helped companies like Lexus, Nordstrom, The Ritz-Carlton, Starbucks, and many more deliver world-class customer service.

Episode description

John DiJulius started his first business, John Robert’s Spa, 23 years ago. Today, it is consistently recognized as one of the top 20 salons in America. It didn’t start out that way, though. As the company opened new salons, service began to deteriorate. Frustrated, John began studying the greatest customer service companies such as Ritz Carlton, Disney, and Nordstrom to discover their secret to embedding a service culture throughout multiple locations. In his research, he stumbled upon the formula, codified it, and now spreads this radical customer service revolution message throughout the world. In today’s episode, you’ll learn the secret formula to use radical customer service to make price irrelevant.

Episode description

Featuring customer experience expert John DiJulius and host Jay Ehret. DiJulius is author of the book: What’s the Secret to Providing a World-Class Customer Experience. Discussion about the customer satisfaction crisis and how your business can provide a world-class customer experience.

John DiJulius is hired by some of the top companies in the world to help them provide one-of-a-kind customer experiences. Companies such as: The Ritz Carlton, Lexus and Panera Bread. But John is also an entrepreneur. He founded John Robert’s Spa, one of the top 20 salons in America. In this episode of Power to the Small Business, DiJulius discusses key takeaways from his book on how you can prepare your employees to deliver a world-class experience. And when you do, you can charge customers and ‘experience tax.’

Episode description

John DiJulius owns a successful upscale business. He is also a speaker and international consultant on how to build great customer service and make your price irrelevant.

  • How to Profit from Sharing Your Life Experience
  • How to Become a Successful Consultant
  • The Secret to a Successful Upscale Business
  • Great Customer Service Can Make Price Irrelevant
  • The Path to a Successful Speaker and Consultant

Episode description

Featuring customer experience expert John DiJulius and host Jay Ehret. DiJulius is author of the book: What’s the Secret to Providing a World-Class Customer Experience. Discussion about the customer satisfaction crisis and how your business can provide a world-class customer experience.

John DiJulius is hired by some of the top companies in the world to help them provide one-of-a-kind customer experiences. Companies such as: The Ritz Carlton, Lexus and Panera Bread. But John is also an entrepreneur. He founded John Robert’s Spa, one of the top 20 salons in America. In this episode of Power to the Small Business, DiJulius discusses key takeaways from his book on how you can prepare your employees to deliver a world-class experience. And when you do, you can charge customers and ‘experience tax.’

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