Here’s how it works
Why is an investment in Customer Service necessary?
- On average, 52% of Customers will buy more and pay more because of good Customer experience
- 85% of Customers are willing to pay up to 25% more to ensure superior service
- Every $1 invested in Customer Service yields a $3 return
- A Customer Service leader will outgrow revenues of laggards in their industry by double and even triple digit percentages
- Customer Service training increases employee motivation and engagement
Adversely, research has shown not investing in your Customer experience will destroy the financial results of a company.
- More than 50% will stop buying from you if they have a bad experience
- If your company is not focusing on an improved experience already, the gap between you and your competitor who has, will increase and compound daily
- Unhappy Customers cost businesses a lot of money from support and returns, to word of mouth on social media
- 82% of people have stopped doing business with a company due to bad customer service
- 85% of customers who have a bad experience want to warn others from doing business with that company
HOW DOES THE DIJULIUS GROUP DIFFER FROM OTHER CONSULTING COMPANIES
We employ the proven X Commandment methodology used in such prestigious brands as The Ritz-Carlton, Starbucks, Chick-fil-A and Nordstrom to systematize hospitality. This renowned methodology, created by John DiJulius, is responsible for creating and sustaining world-class service in organizations globally.
Schedule A Complimentary Call
If you want to make price irrelevant and become the brand your customers cannot live without, schedule a complimentary call with one of our advisors today. We love to talk service and would be happy to make customized recommendations based on your current needs and resources.
At The DiJulius Group. we also strive to deliver the best experience to our clients. This means we limit the number of clients our teams work with simultaneously; ensuring you receive the expertise, attention and resources you deserve. The result of this is, that on occasion, as a new inquiry you may not be able to schedule a consulting project in immediate fashion. You may be asked to hold your project for the best team we have aligned, for your needs, to become available.
To speak with a consultant, check our calendar to schedule a call.
Virtual Consulting Available
At The DiJulius Group, we know that you want to keep your team focused on customer experience. But travel restrictions and budgets make it difficult to get everyone in the same room, which feels so limiting. We believe just because you’re not physically together, doesn’t mean you can’t learn, train and be inspired together.
We understand that the tools needed to present and engage in a virtual setting require a special skillset, and most companies don’t have resources to devote to that. Our virtual studio and team of professionals, trained to deliver memorable virtual experiences, means you save time and money.
John relates an amazing amount of practical real world examples that can be applied in your efforts to launch a customer service revolution in your business as I have in my direct work with John.
Michael Coburn – Head of Customer Facing Supply Chain
Our net promoter scores are improving, our franchise owners are delivering a better experience and our employees are happier. Customer service is an elixir for your entire network and The DiJulius Group delivers!
Chuck Runyon – CEO
The DiJulius Group and John reinforce one of our Core Values of providing Veteran families World-Class Customer Service. They provide a unique and different opportunity that is focused on the strategy of what it means to provide a Best-in-Class experience for our customers.
Rob Posner – CEO
The DiJulius Group and The Secret Service Summit have helped Starbucks take service to new levels by not only creating a Customer Experience Action Statement but also by helping us adhere to a common goal. The combination of hands-on expertise shared by leading brand executives and the emotional component from motivational speakers, has made your events like none other.
Craig Russell – Executive Vice President, Global Coffee
I like that John uses many resources to drive his key ideas home (videos, stories, other companies). It creates variety, keeps the learner engaged and shows he has done the work. John does a phenomenal job delivering and sharing his passion for customer service and that’s why I keep bringing him back.
Marlo Boyle - Senior Education Planner
Working with The DiJulius Group has given us a platform and system to use within our current culture to make concrete, real improvements to our guest experience. This process has been much more impactful than other service initiatives we have done, and we have worked with many service companies. The GREAT news is in January broke out of our 10-month “61%” top box score with a 64% – our highest ever! And we continue to set high weeks.
John’s energy and stories/examples keep everyone completely engaged! He embodies his content!